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AWS Technical Consultant
2 weeks ago
We are hiring for the role of Pre and Post Sales Technical Support for Cloud Platforms Amazon Web Services (AWS) and Microsoft Azure.
Roles and Responsibilities:
- Provide pre-sales and post-sales support and consulting for AWS and Microsoft Azure to prospective and existing clients via Google Meet, email, and phone calls.
- Ensure accurate documentation and maintenance of all case-related records in line with company policies.
- Take full ownership of assigned cases, delivering end-to-end solutions and support to clients in accordance with agreed SLAs.
- Escalate issues to the Reporting Head when necessary, following the defined SLA procedures.
- Carry out all tasks assigned by the Reporting Head while adhering to company guidelines and standards.
Skills & Qualifications:
- Valid AWS Solutions Architect Certification.
- Minimum of 3 years of experience in AWS pre-sales and post-sales support.
- Proven experience in client-facing AWS support and consulting roles.
- Excellent written and spoken English communication skills.
- Proficiency in Hindi (spoken/understood) is a plus.
- Strong team player with the ability to receive and implement feedback constructively.
- Willingness to undertake additional training and certifications as required by the management.
- Note: Freshers are not eligible for this position.
Job Type: Full-time
Pay: ₹20, ₹30,000.00 per month
Benefits:
- Provident Fund
Ability to commute/relocate:
- New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Are you comfortable working in specified salary range?
- Do you have experience in providing AWS & Azure Support?
Language:
- English (Required)
Work Location: In person
