Domestic Voice Process

1 week ago

Bengaluru, Karnataka, India Equinix Consultancy Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Required skills and qualifications:

  • Strong written and verbal communication skills with neutral Indian Accent.
  • Ability to communicate calmly and diplomatically with patients & co-workers.
  • Keen attention to detail, especially involving checking patient details and update the proper information in relevant tool.
  • Proficient in customer service
  • Active listening and comprehension skills
  • Strong customer service skills.
  • Ability to build positive relationships with patients.
  • Education qualification: Degree/10 + 3 years Diploma pass / +2 would be the minimum qualification.

Typical duties and responsibilities:

  • Handling the calls with good communication skills professionally. Can speak fluently Hindi and English language as per region.
  • Language Combination required: English + Kannada and, English + Bengali, English + Gujarati.
  • Patient centric and Excellent interpersonal and communication skills
  • Knowledge of medical terminology is a plus
    • Ability to apply knowledge of CC procedures and carry out tasks accordingly.
  • Help patients on booking appointments or an enquiry on inbound calls/Outbound calls/E-mail
  • Log in hours (Total hours 10:00:00 hrs. & Production hours 9:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
  • Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 10 hours login between 6am to 9pm)
  • Quality & AHT to be maintained as per process requirement
  • Always be updated with the Process knowledge & daily updates
  • Mode of work: Work from Office, Tech Mahindra LTD., Electronic City Phase II, Electronics City, Bangalore, Karnataka
  • Employment Type: Permanent.
  • Educational mandate: any HSC / Graduate / Postgraduate can apply.
  • Shifts Allocated: Rotational day shift, any 10 hours working between 6 am to 9pm for females and 24/7 rotational for male employees.
  • Working days: 5 with 2 day rotational off.

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