Senior Operations Manager

Senior Operations Manager (Warehouse & Domestic Truck – USA)Night Shift – Based in IndiaPosition Title:Senior Operations Manager – Warehouse & Domestic Truck (USA)Reporting To:Assistant ManagerLocation:India - ChennaiSchedule:Mon–Fri, ~7:00pm–4:00am IST (covering US East Coast time)Build a platform for supply chain and commerce to help scale businessesBeeontrade is a freight forwarder and logistics platform using its own modern software to make global trade easier for everyone. We are solving complex problems on a global scale.We help the world's fastest-growing brands manage their international supply chains, providing a fully managed service for moving goods between any two places on the planet.As Senior Operations Manager – Warehouse & Domestic Truck (USA), you'll be the operational owner behind Beeontrade'sNew Jersey warehouse and US domestic trucking operations—running them from India during the night shift.You will work closely with ouron-ground warehouse team in New Jersey, US trucking partners, and our customers, ensuring fulfillment, inventory, and trucking operations are efficient, profitable, and well-communicated. You've lived in warehouses and 3PL operations before—you understandforklifts, racking, pallet positions, dock doors, slotting, & KPIs, not just theory.Your mission:take over fast, build efficiency, and run the operation as if you're physically on the floor in the USA.Key Responsibilities1. Warehouse Fulfillment & Inventory Control (US Warehouse – NJ)Oversee daily warehouse operations remotely for our New Jersey facility:– Receiving & unloading– Putaway, location assignment, and slotting optimization– Picking, packing, and outbound shipments (B2B / B2C / e-commerce, as applicable)Ensure SLAs and accuracy targets are met for all warehouse accounts (on-time order processing, shipping cut-offs, etc.).Work with on-ground supervisors and forklift operators to improve:– Forklift and picker routes– Dock utilization– Pallet and bin location efficiency– Safety and clear SOPs.Maintain WMS documentation and warehouse SOPs . Ensure all processes are followed and continuously improved.Drive inventory accuracy via cycle counts, reconciliation of variances, and process fixes.2. Domestic Trucking: Drayage, LTL & FTL Coordination (USA)Coordinate port pick-ups (drayage) from New Jersey ports and terminals to our warehouse or final destination.Plan, schedule, and track LTL and FTL loads within the USA.Communicate daily with US-based truckers, carriers, and dispatchers to:– Confirm appointments– Monitor in-transit status– Manage delivery windows and exceptionsOptimize truck routing and loading where possible, and negotiate spot/contract rates together with the team.Control and reduce D&D, storage, and failed pick-up/delivery penalties with proactive planning and follow-up.3. Customer & Field CommunicationAct as the primary night-shift contact for warehouse & trucking clients.Join or lead client calls to provide updates on:– Inbound containers– Inventory readiness– Outbound shipments– Exceptions or delaysManage escalations: if something goes wrong (missed cut-off, truck delay, inventory issue), you:– Get the facts from the field– Communicate clearly with the client– Propose immediate and long-term corrective actions.Work closely with Sales & Account Management to support smooth onboarding and retention of warehouse/trucking clients.4. Team Collaboration & Remote LeadershipLead and manage warehouse & trucking operations from overseas , working hand-in-hand with:– Warehouse supervisor and floor team in New Jersey– Operations coordinators– Domestic trucking partnersEnsure strong coordination between Operations, Sales, and Account Management so everyone is aligned on current priorities and constraints.Coach support staff (in India and US) on process discipline, documentation accuracy, and communication standards.5. Billing, Profitability & ReportingOversee billing inputs for warehouse and trucking services:– Ensure all chargeable activities (inbound, storage, handling, outbound, accessorials, trucking charges) are captured accurately.– Validate profitability per client / per shipment.Support weekly and monthly billing cycles , resolving discrepancies with clients or vendors.Own and report key KPIs (see below) to executive management.Key Performance Indicators (KPIs)You will be measured on:Warehouse OpsFulfillment SLA Accuracy: 98%+ orders shipped within agreed SLAInventory Accuracy: 99%+ system vs. physical matchOrder Turnaround Time: < 24 hours for standard ordersTrucking OpsOn-Time Delivery (LTL/FTL): 95%+Port Pickup Turnaround (Drayage): < 3 days from availabilityCarrier Cost / Shipment: Maintained within target range agreed with managementClient Success & ReportingClient Escalations Resolved: 0–1 per month recurring; issues resolved within 24–48 hoursWeekly Billing Accuracy: ~100% of billable activities captured correctlyWeekly KPI Report Submission: 100% on timeYou Should Have5–8+ years experience in warehouse / 3PL operations , preferably as:– Warehouse Manager / Operations Manager / 3PL Supervisor– Or Operations Lead in a freight forwarder with strong warehouse + trucking exposureHands-on experience with:– Forklifts, pallet jacks, dock operations– Racking design, pallet positions, storage optimization– Receiving, putaway, picking, packing, loadingStrong knowledge of domestic trucking (drayage, LTL, FTL) – ideally with US routes, US ports, or US-based customers .Experience working in or with a 3PL in India or USA (or for a US customer from India).Proficiency with WMS/TMS systems (e.g., CargoWise, Magaya, 3PL Central, Manhattan, or similar).Strong spoken and written English ; confident on calls with customers, carriers, and warehouse staff.Ability to take over fast : you're used to walking into a running operation and quickly understanding flows, gaps, and improvements.Excellent time management and ability to handle multiple moving pieces in a fast-paced environment.A team-first, ownership mindset – you run the operation like it's your own P&L.Nice to HaveExperience with US East Coast ports (New York / New Jersey) or major US 3PL markets.Background in e-commerce fulfillment / omni-channel operations.Advanced Excel/Sheets skills and comfort with KPI dashboards.Who You Are (Personality & Mindset)Excellent communication, interpersonal, and organizational skills.Fearless on the phone with new people, truckers, and warehouse staff —you can explain Beeontrade's expectations and protect the operation.Obsession with customer happiness and reliability —your work makes sales and account management easier.The courage to challenge the status quo when logic and reason require it. If something is broken or inefficient, you don't just complain, you help fix it.Flexible, comfortable with change—this is a scaling environment, not a static corporate box.High intellectual curiosity about supply chain, warehousing, and trucking , with the drive to continuously improve.About Beeontrade(You can reuse your existing "About Beeontrade" block here – I'll keep your wording, slightly tightened and corrected for grammar while preserving tone.)The way we're doing business isn't working.It's time for that to change.At Beeontrade, we're building an Operating System for Global Commerce. Where there is no complexity about commerce. Whether an entrepreneur or an enterprise-level business, anyone can access and integrate each value chain of commerce in minutes. There is total accessibility, digital connectivity, and more simplified expansion for commerce.Everything—from the most immediate consumer expectations to your end-to-end commerce operations—lives insingle-view dashboards, with full control and visibility. In every moment, each dashboard provides both the visibility and the ability to run, grow, and scale exponentially.That's when it gets fun.People love what they do and feel appreciated for what they do best. That visceral feeling of having an industry-veteran team behind you empowers your business to operate better, smarter, and faster. Commerce becomes as effortless between people as it is between our own brains and bodies.By empowering entrepreneurs and businesses around the world to achieve their most ambitious goals,we help you do what you can't.Diversity & InclusionAt Beeontrade, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated, and engaged workforce.Beeontrade is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.