JC Digital Repair Specialist_R

1 week ago

Roorkee, Uttarakhand, India Reliance Jio Infocomm Limited Full time ₹ 1,20,000 - ₹ 1,80,000 per year
Job Description

Posted Date:
08 Oct 2025

Function/Business Area:
Customer Service

Location:
Roorkee

Job Responsibilities:

  1. Interact with customers on handset related issues
  2. Troubleshoot handset defects
  3. Handle handset related queries
  4. Record job entry in Customer Relationship Management portal
  5. Upgrade software of handsets
  6. Assemble / dismantle smartphones (unibody/duobody)
  7. Repair handsets by changing screen, speaker, mic, camera etc
  8. Repair handsets by PCB swap, charging connector replacement etc
  9. Deposit of cash collected through service
  10. Verify handsets for exchange

Education Requirement:

  • Mandatory: 10 2/ITI/Diploma
  • Preferred: Certification in Device Care

Experience Requirement:
years

Skills & Competencies:

  • A. Soft skills:

    1. Customer Focus
    2. Communication skills
    3. Problem Solving skills

  • B. Hard skills:

    1. Handset repair skills
    2. Knowledge of spares operations
    3. Knowledge of CRM Systems

Please update your profile and upload resume to apply.

Location Map: Roorkee