RPA Business Analyst

EXPERIENCE REQUIRED: 3+ Years

NUMBER OF POSITIONS: 2

DEPARTMENT: Professional Services

REPORTS TO: Manager

LOCATION: Gurugram, India

ROLE OVERVIEW:

We are seeking a highly motivated RPA Business Analyst to join our client-facing automation team. The ideal candidate will be responsible for analyzing business processes, assessing automation feasibility, and documenting requirements to enable scalable RPA solutions. Acting as the bridge between business stakeholders and technical developers, the RPA Business Analyst ensures automation initiatives are well-designed, thoroughly documented, and deliver measurable value.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Client Engagement & Process Discovery

—

Partner with business stakeholders and SMEs to gather, validate, and document business processes.

—

Facilitate workshops and interviews to capture end-to-end workflows and identify automation opportunities.

—

Evaluate process suitability for automation, including complexity, exception handling, and ROI considerations.

Feasibility & Documentation

—

Conduct initial automation feasibility assessments and prepare supporting business cases.

—

Produce high-quality documentation including Process Definition Documents (PDDs), Business Requirement Documents (BRDs), and UAT scripts.

Collaboration with Development Teams

—

Work closely with RPA developers to ensure business requirements are fully understood and implemented correctly.

—

Support developers by clarifying requirements, validating edge cases, and ensuring alignment with business needs.

Testing & Validation

—

Support and coordinate User Acceptance Testing (UAT), ensuring test cases reflect business requirements and exception scenarios.

—

Track and manage issues through resolution during testing cycles.

—

Validate that automation meets acceptance criteria before deployment.

Change & Adoption

—

Assist in stakeholder communications, training, and rollout to drive adoption of new automation solutions.

—

Maintain an organized repository of process documentation with version control.

SUPERVISORY RESPONSIBILITIES:

This position does not have supervisory responsibilities.

LANGUAGE REQUIREMENTS

Required

English

Ability Level

Business Fluent

Required

Hindi

Ability Level

Business Fluent

PREFERRED SKILLS:

—

Exposure to Lean Six Sigma or process improvement frameworks.

—

Experience preparing ROI/feasibility assessments.

—

Knowledge of Intelligent Document Processing (IDP), OCR, or AI-driven automation.

—

Prior consulting experience or industry exposure in Financial Services, Healthcare, or Logistics.

QUALIFICATIONS:

—

Bachelor's degree in Business Administration, Engineering, Computer Science, or related field.

—

3+ years of experience as a Business Analyst, preferably in RPA, automation, or digital transformation projects.

—

Strong knowledge of RPA tools such as UiPath, Blue Prism, or Automation Anywhere (exposure required, hands-on dev experience is a plus).

—

Proven ability to conduct feasibility assessments and business case analysis for automation.

—

Strong documentation skills (PDD, BRD, UAT, process flows).

—

Familiarity with Agile methodologies and tools (e.g., Jira, Azure DevOps).

—

Excellent communication, facilitation, and client-facing stakeholder management skills.

—

Strong analytical and problem-solving skills with attention to detail.

—

Power BI Reporting.

LANGUAGE SKILLS:

Ability to read, analyze and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write emails, speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups and clients.

MATHEMATICAL SKILLS:

Ability to choose the right mathematical methods or formulas to solve a problem. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals quickly and correctly.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATION:

Bachelor's degree in relevant field.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, and walk. Hearing and speaking to exchange information in person and on the phone. Seeing to read and write, exchange emails, conduct work, and prepare documents and reports. Minimal to light physical effort is generally required in performing duties in an office environment. This position requires the ability to operate a computer keyboard and standard office equipment at efficient speed. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance. The employees must occasionally be required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.

DISCLAIMER:

The information in this job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this position and may be changed at the company's discretion to conform to business needs.

ABOUT THE COMPANY:

AIS is a Texas-based fintech firm committed to lowering operating costs, improving quality and reducing cycle time with back-office automation, highly skilled talent and standardized reporting and analytics solutions. AIS manages the day-to-day work so our clients can focus on growing their business. We review client processes, eliminate non-value adds, and enhance productivity. We build financial and legal technology to automate and optimize workforce performance. We recruit, train, and manage specialized human resources to meet staff augmentation needs. We equip decision makers with deep data sets and forward-thinking analytics so they can make smarter business decisions and create better customer experiences. We serve a variety of industries including banking, automotive finance, credit card, mortgage, insurance and telecommunications.