Senior Associate

Position Purpose

• The main responsibility of Cardif APS organization is to provide applications production support services.
• A team is setup in India to be closer to the application development teams with which we are working. We also want to build a team outside the French business hours to provide a support during the quarterly accounting statement.
• Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to enable applications flawless production by providing secure and stable environments and by ensuring that all actions on production environments are done in a controlled manner.
• The Production Support team member for the Cardif APS team will be primarily responsible for following activities:
• Application /Infra Incident Management
• Application/Infra Request Fulfilment
• Application/Infra Change implementation
• The teams scope will be expanded in the future beyond the first set of described activities. The team is also expected to work closely with their Paris colleagues to integrate new technologies, especially related to new tools (ie : Dynatrace, toolchain, etc).

Responsibilities

Direct Responsibilities

Execute requested actions based on defined procedures and processes:

o Deploy OS & middleware security patches

o Deploy OS & middleware technical patches

o Involvement in obsolescence management.

Coordinate above actions with other teams, especially Paris APS & worldwide application development teams.

Initially work will be done on Non Prod environment followed by Prod access and activities

Contributing Responsibilities

Execute below on need basis

o Deploy an application on a private cloud (IaaS and PaaS)

o Decommission non used servers and middleware

o Grant accesses based on roles and with prior validation

o Execute other technical actions

Contribute to the knowledge transfer with Paris APS teams

Contribute to the definition of procedures and processes necessary for the team

Help build team spirit and integrate into BNP Paribas culture

Contribute to the regular activity reporting and KPI calculation

Contribute to continuous improvement actions

Contribute to the acquisition by ISPL team of new skills & knowledge to expand its scope

Technical & Behavioral Competencies

• Profound knowledge on Linux [Particular knowledge and experience with RedHat Linux, Windows, AIX, WAS, CFT and MQ Series ]
• Should be experienced in handling patching, Vulnerabilities and migrations activities
• Knowledge of ITIL
• General IT infrastructure knowledge
• Experience with system scripting Unix Shells, DOS Batch, Powershell
• Familiarity with docker and kubernetes
• Familiarity with DevOps tooling DevOps (Gitlab, Artifactory, Jenkins, SonarQube, Mattermost, Ansible, )
• Familiarity with ControlM
• Familiarity with database technology is required: Oracle, PostgreSQL and SQL Server. Capability to execute basic scripts and queries
• Familiarity on Middleware : Apache Tomcat,Websphere,IIS,Java,CFT
• Good written and spoken English
• Measure and identify areas for improving Quality and overall Delivery
• Able to communicate efficiently
• Good Team Player

Specific Qualifications (if required)

1)Linux/windows Admin

2) DevOps tools Knowledge

3) Cloud infra knowledge

4) ITIL porcess

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Communication skills - oral & written

Creativity & Innovation / Problem solving

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to inspire others & generate people's commitment

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years