Software Engineer

Are you ready to make an impact at DTCC? 

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. 

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits: 

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

We are seeking a ServiceNow Engineer with proven expertise in QA automation and hands-on development. This role is responsible for contributing end-to-end testing, automation frameworks, and upgrade strategies, while also contributing to configuration, scripting, and integrations across the ServiceNow platform (ITSM, ITOM, CMDB, Discovery, Event Management, Service Portal, and enterprise integrations). The ideal candidate will bring a balanced background in QA, automation, and development with strong skills in ATF, Selenium, API testing, and JavaScript, bridging quality assurance and engineering delivery to ensure high-performing, scalable ServiceNow solutions.

Your Primary Responsibilities:

• Analyze and understand business requirements and ServiceNow specifications to design effective test cases and scenarios.
• Plan, execute, and document manual and automated tests for ServiceNow applications, and integrations
• Identify, report, and track defects using defect management tools and Conduct root cause analysis to prevent recurring defects.
• Collaborate with developers, architects, and business analysts to clarify requirements and resolve issues during the testing lifecycle.
• Conduct Functional, integration, API, Regression testing of ServiceNow modules, ensuring quality.
• Assist in ServiceNow development tasks including basic configuration, script writing, and workflow customization, as needed.
• Work with automation frameworks (e.g., Selenium, ATF) to develop, enhance, and execute automated testing scripts for ServiceNow modules.
• Develop test strategies and execution plans for both manual and automated testing.
• Apply software testing and ServiceNow domain knowledge to suggest improvements, mitigate risks, and promote best practices within the team.
• Performing thorough testing by covering all test cases to ensure the application works as intended
• Participate actively in Agile ceremonies (sprint refinement, sprint planning, daily stand-ups, retrospectives) and adapt testing approaches to fit Agile delivery cycles.

Qualifications:

• At least 4 yrs. of software Testing and Development experience with at least 2+ years in ServiceNow
• Bachelors or Masters in Computer Science or equivalent
• ServiceNow Certifications – Certified System Administrator (CSA)
• Familiarity with test management tools like JIRA and HP ALM.
• Proficiency in test automation frameworks such as ATF, Selenium, or similar tools.
• Capable of working independently as well as collaboratively in a team-oriented environment.
• Basic to intermediate knowledge of ServiceNow scripting (JavaScript), client scripts, business rules, UI policies, and Flow Designer.

Preferred Skills:

• Proven experience as a Manual/Automation Tester with strong knowledge of ServiceNow applications
• Strong expertise in ServiceNow platform capabilities, including ITSM, Service Catalogs, ITOM and Other related modules.
• Skilled in developing, executing, and maintaining both manual and automated test cases.
• Experience in validating ServiceNow integrations via API testing with tools including Postman or SOAP UI
• Exposure to ServiceNow development lifecycle and update set migration.
• Proven ability to work in offshore–onshore delivery models, collaborating across multiple time zones with global teams.
• Certifications: ITIL v3/v4 and ServiceNow Certifications - CSA, CAD.
   

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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