Analyst Card Disputes

2 days ago

Ghaziabad New Delhi Noida, India NLB Services Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Key Responsibilities:

  • Receive, review, and process credit/debit card dispute claims from customers
  • Identify transaction types (fraudulent vs non-fraudulent) and assign appropriate dispute codes
  • Investigate disputes in compliance with card network rules (e.g. Visa/Mastercard regulations)
  • Request and review supporting documents (charge slips, customer letters, etc.)
  • Perform chargebacks, representments, or write-offs as per SOP
  • Interact with internal teams or external parties to gather information
  • Maintain records and update dispute resolution systems accurately
  • Meet quality and turnaround time (TAT) targets

Required Skills & Qualifications:

  • Bachelors degree (any stream – Commerce/Finance preferred)
  • Strong attention to detail and problem-solving skills
  • Good communication skills (verbal & written)
  • Basic understanding of credit/debit card transactions
  • Proficient in MS Office (Excel, Outlook)
  • Willingness to work in shifts (especially if supporting US/UK clients)
  • Freshers welcome; training will be provided

Good to Have (Not Mandatory):

  • Basic knowledge of chargebacks, fraud, or payment processing
  • Prior internship or BPO experience in a banking/finance domain
  • Familiarity with dispute management systems (e.g., First Data, TSYS, FIS, etc.)

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