Escalation Specialist, Escalation Specialist

1 week ago


Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year
DESCRIPTION

Taking care of overall Facility (Engineering and Controls) & Admin activities.

. Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems.

. Experience identifying, maintaining, troubleshooting, at field level I/O's and network components, modifying Motor Controls including motor starters, Variable Frequency Drives, DC drives, and standard electrical components.

. Knowledge in Sortation systems and ASRS(Automated Storage and Retrieval Systems) will be added advantage.

  • Daily, Weekly, Monthly technical check per PPM schedule.
  • Attending TT calls for corrective maintenance, service and repair works
  • Co-ordinate with vendor for systems under warranty/AMC.
  • Energy consumption reading
  • DG maintenance.
  • Maintain and troubleshoot all conveyor systems, electrical and mechanical
  • Ability to install, maintain, and troubleshoot power distribution systems, branch circuits, lighting systems, transformers, and wiring methods and material.
  • Ability to install, maintain, and troubleshoot relay logic, ladder diagrams, control components- photo eyes, motor starters, relays, limit switches, proximity sensors, timers, solenoids, Servo drives, frequency inverters, linear drives, tacks, and encoders 6.
  • Dedicated to supporting production by working in a safe, customer focused manner.
  • Minor refurbishment and upgrade works for building finishes, fixtures, fittings and equipment, fixed furniture and OPS equipment like Trolley, Cages, Carts
  • Fire Alarm & Fire extinguishers regular checks.
  • Maintenance, oiling, greasing of carts, trolleys, pump, rolling shutters.
  • Attending regular Electrical works
  • Height work, hot work permit to issue.
  • Minor Civil & Plumbing Corrective maintenance calls.
  • Provide daily reports on TT closures & open cases & RCA.
  • Tools inventory update.
  • PPM schedule maintenance.
  • Taking care of Soft services activities i.e. Pest control, Housekeeping, Scrap & Garbage disposal.

Handling agency staff & overall shift.

"Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age"

BASIC QUALIFICATIONS
  • Bachelor's degree, or Advanced technical degree
PREFERRED QUALIFICATIONS
  • Experience in a procurement organization performing vendor management, contract management, negotiating complex purchases, and bidding

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.



  • Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Taking care of overall Facility (Engineering and Controls) & Admin activities.. Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems.. Experience identifying, maintaining, troubleshooting, at field level I/O's and network components, modifying Motor Controls including motor starters, Variable...


  • Hyderabad, Telangana, India Amazon Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Taking care of overall Facility (Engineering and Controls) & Admin activities.. Industrial electrical hands-on experience and troubleshooting, including 480V 3-phase, 110 VAC, and 24VDC systems.. Experience identifying, maintaining, troubleshooting, at field level I/O's and network components, modifying Motor Controls including motor starters, Variable...


  • Hyderabad, Telangana, India Randstad Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title: Escalation Representative (Non-Voice Process)Location: HyderabadShift: 7:30 PM (Night Shift)Process Type: Non-Voice / Email WritingExperience: Fresher to 6 months (experience in non-voice preferred) Interview Process:1st Round Virtual Interview2nd Round Face-to-Face (Office)


  • Hyderabad, Telangana, India AVS Skills Academy Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Hiring for Operations and Escalation Manager who can Handle both Customer Support and Technical Support Teams


  • Hyderabad, Telangana, India Amazon Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these...


  • Hyderabad, Telangana, India Amazon Full time US$ 70,000 - US$ 1,25,000 per year

    Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these...

  • Risk Specialist

    1 week ago


    Hyderabad, Telangana, India Amazon Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Amazon's Inventory Trust team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and destroyed rather than being returned to the stream of commerce, and to deny our fulfillment network as a means for bad...

  • AI Specialist

    2 days ago


    Hyderabad, Telangana, India IntouchCX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About the JobWere looking for a skilled and passionate AI Specialist to join our team and play a pivotal role in enhancing our operations. You'll be instrumental in optimizing our AI-powered bots, refining our knowledge base, and driving improvements in our AI prompt engineering for superior customer and agent experiences.As an AI Specialist, You WillTrain,...

  • Risk Specialist

    2 weeks ago


    Hyderabad, Telangana, India Amazon Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    DESCRIPTIONAmazon's Inventory Trust team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. The team works to ensure that illegal inventory within our network is identified and destroyed rather than being returned to the stream of commerce, and to deny our fulfillment network as a means...


  • Hyderabad, Telangana, India myGwork - LGBTQ+ Business Community Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DescriptionQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with...