Operations Performance

5 days ago

India Platton Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role OverviewThe Operations Performance & Data Analyst plays a critical role in ensuring that alloperational, financial, and shipping data is accurately and timely entered into internal systemsthroughout the cargo lifecycle — from initial pickup to final invoice submission. This positionwill oversee compliance with SOPs, monitor shipment timelines, verify vendor invoices, andgenerate performance and compliance reports for senior management. The ultimate goal is todrive operational accuracy, increase visibility, and support continuous improvement acrossdepartments.

⸻Key Responsibilities

  • Monitor that data and documents (BOL, POD, invoices, shipment status, etc.)are entered accurately and on time in the TMS/CRM system by the Operations, Sales, andFinance departments, in accordance with internal SOPs (e.g., BOL should be uploaded within2 hours after pickup).
  • Track the entire cargo lifecycle — from pickup to final delivery and invoicing —and flag any operational delays or errors.
  • Review vendor invoices (trucking companies, warehouses, brokers) to ensurealignment with agreed terms before they are submitted to the system and billed to clients.
  • Cross-check vendor billing with internal records (POs, shipment details,negotiated rates) and resolve discrepancies proactively.
  • Conduct daily audits of delayed or mismanaged shipments and create detailedreports with root-cause analysis and improvement suggestions.
  • Collaborate with Operations, Finance, and Sales teams to identify systemicissues and develop strategic process improvements.
  • Approve or reject additional charges submitted by vendors, validating legitimacyand internal approval.
  • Ensure all shipments meet critical deadlines and clients are invoiced accuratelyand on time.
  • Prepare and analyze monthly financial and operational performance reports forexecutive management.
  • Ensure continuous compliance with internal SOPs at all stages of cargohandling.
  • Support implementation and optimization of digital tools (TMS, client portals,business intelligence dashboards).
  • Serve as a liaison between internal departments, ensuring transparency andsmooth handoff of shipment and billing data.
  • Identify opportunities to streamline operations and contribute to crossdepartment efficiency improvements.

⸻Preferred Skills & Qualifications

  • 2 years of experience in freight forwarding, logistics coordination, or supplychain reporting
  • Strong working knowledge of TMS/CRM systems (e.g., Shipthis, Magaya,CargoWise, or equivalent)
  • Familiarity with core freight documents (BOL, POD, invoice, delivery receipts,etc.)
  • Strong analytical and problem-solving skills with a keen eye for operationalaccuracy
  • Experience verifying and reconciling invoices from third-party vendors
  • Excellent communication and cross-functional coordination skills
  • Ability to produce and present reports to senior management in clear, actionableformat
  • Strong Excel or Google Sheets skills; knowledge of BI tools is a plus
  • Detail-oriented with ability to manage multiple priorities under deadlines

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