Urgent Opening

1 day ago


Delhi, Delhi, India iEnergizer Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Company Description

iEnergizer is a leading Business Process Outsourcing (BPO) provider of customer management solutions dedicated to delivering performance while supporting and advocating our client's brand. We help our partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. Our services include sales, customer care, technical support, and back-office services for various industries, including Healthcare, Banking, Financial Services, Insurance, Gaming, Publishing, and Legal. As a trusted partner and extension of our clients' operations, we offer high-quality service, lower operating costs, and an exemplary customer experience with continuous improvements.

Contact Person: HR Sharandeep Kaur

Role Description

This is a full-time on-site role for an AVP Operations in Customer Service located in Noida. The responsibilities of the
AVP Operations include overseeing daily operations, managing the P&L, planning and executing strategic initiatives, and managing projects. The individual will ensure the delivery of high-quality customer service, monitor performance metrics, and drive continuous improvement in processes and services.

Key requirement: -

  1. On paper Designated AVP
  2. Should be from International Inbound Processes.

Qualifications

  • Experience in Operations Management and P&L Management
  • Proficiency in
    Strategic Planning and Project Management
  • Exceptional Customer Service skills
  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Ability to work on-site in Delhi, India
  • Bachelor's or master's degree in business administration or related field
  • Banking Process Experience is an added Advantage.


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