Senior Analyst- Knowledge Services
7 days ago
- Identify and define Analytics offerings that can be taken to CS SD clients
- Present Infosys view points for his her focus areas in leading industry forums
- Understand specific market dynamics and customize the strategy for the service line
- Liaise with clients and understand the business requirements and the functional goals thereby identify problem statements that Infosys could potentially support
- Drive the transformational agenda to align with the goals
- Identify opportunities by working with internal teams that addresses the agenda
- Leverage and mobilize teams working with internal and client stakeholders as required
- Take accountability for projects by ensuring right team is deployed and program managing the delivery of the projects
- Identify recruit consultants while mentor and manage their career development
- Drive and lead specific white papers point of view in order to improve the impact in market place
- 40 Customer Experience Consulting Familiar with CS Analytics driving transformation around customer experience by building innovative Analytical solution model
- 30 Strong CS Domain This position will serve as the subject matter expert in core CS SD Operations and understands and drives transformation in this domain
- The candidate should bring in strong services industry experience and knowledge of best practices
- 15 Strong Project Management Good at coordination with multiple teams pro active attitude monitoring tracking issues for completion work independently manage project plan and deliverables
- This position requires interaction coordination with teams in multiple locations
- Project manager is responsible for the direction coordination implementation control completion of projects and cross project coordination while remaining aligned with strategy commitments and goals of the Engagement
- 15 Strong Communication Skills Ability to interact with senior client stakeholders guide peers and interact with junior colleagues
- Has a Degree in Engineering and or MBA with minimum defined grades and a minimum experience of 7 years with at least few years in a Customer service consulting environment
- Industry specific expertise in Customer Service Domain Analytical tools like PowerBI Tableau Mini tab
- Analytical programing Phyton R SQL Dana mining Data analytics
- Knowledge in the areas of not limited to
- Account Management Project and Program Management Technology appreciation Problem Solving Consulting frameworks Process knowledge Industry Domain expertise Risk and Compliance Offering Development Project and Program Management at Global scale
Analytics
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