Manager, Cloud Applications Consulting
5 days ago
OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
Your Impact:
Reporting to Sr. Manager of Technical Success Services, the primary responsibility of this position is to oversee, develop, and grow the OpenText xECM practice from India COE. At present, 100% of global technical delivery is supported by this team based out of India. This includes aligning with the vision and mission of Technical Success Services, managing and building the practice for scale, prioritizing & managing escalated and large accounts, interfacing with customers, and ensuring governance & compliance with the OpenText Technical Success Services organization.
What the role offers:
- Strong background and pedigree in delivering Managed Services (preferably on the Cloud).
- Customer-first & Services mindset & Experience.
- Good grasp of Technology Operations and managing stakeholder relationships.
- Experience in driving automation and process improvement initiatives.
- Can independently create and present a vision and roadmap for their org, push the team to achieve more, and also represent challenges (with solutions) effectively.
- Prior knowledge of xECM or any other industry CCM (Customer Communications Management) products or any of the OpenText products would be an added advantage.
What you need to succeed:
- Relevant managerial experience in Enterprise Production support or managed services environment preferably Cloud with an overall experience of 12+ years. Out of which minimum of 3+ years experience in direct team management as a manager.
- Leverage the services mindset and culture to build relationships with our top customers. The face of the TSS Team for our xECM customers.
- Manage relationships with Internal stakeholders (Success Mgmt, Cloud Ops, Engineering & Product Management, Service Management, Professional Services, etc.)
- Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
- Experience in Cloud Operations and ITIL is preferred.
- Required to perform duty manager role in a 24x7 on-call model and flexible to work in EMEA/Americas time zones.
- Provide a strategic vision & direction to the TSS xECM practice.
- Strong team building and talent management skills are required.
- Excellent interpersonal and communication skills, written and verbal.
- Articulate problems in an executive-friendly manner.
- Solution mindset to offer potential solutions to each problem.
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