Telemarketing Supervisor
2 days ago
Cochin, Kerala, India
Plumeria international destination management pvt ltd
Full time
₹ 6,00,000 - ₹ 12,00,000 per year
- supervise and manage the daily operations of the telemarketing team.
- Set goals and monitor team performance to ensure targets are met.
- Train, coach, and motivate telemarketing staff to improve call quality and productivity.
- Monitor live or recorded calls for quality assurance and provide feedback.
- Prepare performance reports and share insights with management.
- Handle escalations or customer complaints effectively.
- Coordinate with the sales and marketing departments to align campaign strategies.
- Ensure compliance with company policies and call scripts.
- Monitor and manage telemarketing CRM tools and databases.
- Female candidates only.
Job Type: Full-time
Work Location: In person
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