Senior Product Analyst

About Us
JustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we've connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we're transforming the future of professional services.

Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

As a Senior Analyst at JustAnswer, you will be a Subject Matter Expert (SME) in professional services domain driving long-term growth and leveraging the latest technologies and methodologies.
 
In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments. 

What You'll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from "deep dives" into specific areas of our business. 
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business.
• Package and communicate findings and recommendations to a broad audience (including senior leadership).
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends. 
• Implement and track business metrics that will help drive the business. 
• Help determine growth strategy from a marketing and operations perspective. 
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand JA audience and guide informed strategic decisions & executions.  

What We're Looking For

• 5+ years of experience in e-commerce/customer experience products 
• Proficiency in analysis and business modeling using Excel 
• Experience with Google Analytics, BigQuery, PowerBI, and Python / R would be a plus 
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer 
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis 
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results 
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills 
• Ability to communicate effectively with all levels of management and partners from a variety of business functions 
• Advanced English level

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Why Join Our Team
At JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It's not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

•    Data driven: Data decides, not egos

•    Courageous: We take risks and challenge the status quo

•    Innovative: We're constantly learning, creating, and adapting

•    Lean: We focus on customers, using lean testing to learn how to serve them best

•    Humble: Past success is not a guarantee of future success
If these things matter to you, come join the team here at JustAnswer

Our Commitment to an Inclusive Workplace
We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent
Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

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