Trainee Captain

Key Responsibilities of an F&B Trainee Captain

1. Guest Service & Satisfaction

• Greet and assist guests, ensuring personalized and professional service.
• Take and serve orders accurately, ensuring timely delivery of food and beverages.
• Handle guest queries and complaints politely, escalating when necessary.
• Ensure guest preferences (dietary restrictions, repeat requests) are noted and fulfilled.

2. Supervisory Support

• Assist the F&B Captain in supervising service staff (waiters, stewards, bartenders).
• Help in assigning tables/sections to servers.
• Monitor service flow and ensure smooth coordination between kitchen and service team.
• Conduct floor checks during service to maintain standards.

3. Training & Development

• Learn standard operating procedures (SOPs) for restaurant and banquet service.
• Support in training new stewards/trainees in service etiquette and sequence of service.
• Attend daily briefings to understand menu specials, promotions, and event requirements.

4. Operational Duties

• Ensure tables are set up as per service standards.
• Check cleanliness, ambiance, and readiness of dining areas before service.
• Supervise mise-en-place (cutlery, crockery, glassware, condiments, etc.).
• Coordinate with kitchen staff and bar for smooth food and drink service.
• Assist in billing and cash handling if required.

5. Inventory & Stock Management

• Monitor usage of cutlery, crockery, glassware, and linens.
• Assist in maintaining par stock levels of service equipment and supplies.
• Report shortages or breakages to the Captain/Manager.

6. Safety & Hygiene

• Ensure compliance with food safety, hygiene, and sanitation standards.
• Monitor safe handling of food and beverages.
• Report hazards or accidents immediately to superiors.

7. Learning & Career Development

• Observe senior captains and managers to learn leadership and operational skills.
• Rotate across different F&B outlets (banquets, fine dining, coffee shop, bar) as part of training.
• Develop communication, upselling, and conflict-handling skills.

In short:

An F&B Trainee Captain bridges the gap between service staff and management, learning supervisory duties while ensuring smooth guest service, maintaining high standards, and assisting in staff coordination and training.