Team Lead Technical Operations, Delivery Center

Who we are

About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About The Team
What you'll do

You will act in a player-coach capacity and will be accountable for supporting associates in delivering against target set goals and mentoring in subject matter expertise. You will manage a small team of TechOps Payments Analysts.

Responsibilities

• Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
• Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
• Utilize data as a core tool for guiding people management strategies and optimizing team productivity
• Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
• Manage capacity and scheduling, dividing and assigning work between team members.
• Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
• Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
• Setting clear goals and expectations for individual and team performance.
• Foster a culture of continuous improvement to refine team processes and procedures.
• Support recruitment and hiring initiatives.
• Coach and mentor individuals to meet career via structured career development conversations.
• Provide continuous performance feedback and facilitate periodic formal performance reviews.
• Drive and own initiatives that make the team a warm and welcoming place to work.
• Keep the team engaged and motivated towards their work.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• Been performing well in your current role for a minimum of 12 months**
• 9+ years experience and at least 1-2 + years experience leading operations teams
• SQL, Data Analysis and Payments Reconciliation Skills
• Strong Ownership mindset and ability to get the team unblocked with internal/external help
• Excellent interpersonal and communications skills
• Exemplary planning and time management skills
• Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
• Previous experience mentoring others and are able to constructively provide feedback to others.
• Ability to motivate the team and keep them engaged in an otherwise structured process
• Proven ability to be subject matter expert in the relevant line of business

Preferred Qualifications

• Previous experience in a team lead or people management role
• Prior experience in Reconciliation and operations data analysis

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

Stripe does not yet include pay ranges in job postings in every country. Stripe strongly values pay transparency and is working toward pay transparency globally.