Microsoft 365 Administrator
22 hours ago
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
9 Years
Key Responsibilities (not limited to) :
- M365 Administration
: Manage and oversee the configuration, deployment, and administration of Microsoft 365 services, including but not limited to Exchange Online, SharePoint Online, OneDrive for Business, Teams, Power Automate and related applications. - Technical Support
: Provide advanced-level troubleshooting and issue resolution for complex M365-related incidents and service requests. Collaborate with L1 and L2 support teams to resolve escalated problems effectively and in a timely manner. - Performance Optimization
: Monitor and analyze the performance of M365 services, identifying opportunities for optimization, scalability improvements, and resource utilization enhancements. - Security and Compliance:
Implement and enforce security best practices, data protection, and compliance policies across the M365 environment. Stay updated with the latest security threats and ensure the environment remains secure and compliant. - Migration and Upgrades:
Plan and execute migration projects and upgrades for M365 services, ensuring minimal disruption to end-users. Evaluate new features and capabilities and recommend their adoption to enhance productivity. - Documentation
: Maintain accurate and up-to-date documentation of M365 configurations, procedures, troubleshooting guides, and best practices. - User Training and Support
: Provide training and guidance to end-users on M365 applications and features to enhance user adoption and proficiency. - Vendor Collaboration:
Engage with Microsoft support and other relevant vendors to resolve complex technical issues and collaborate on improving the M365 environment. - Change Management:
Collaborate with change management teams to ensure seamless deployment of updates, patches, and configuration changes in the M365 environment. - Automation and Scripting
: Develop and implement automation scripts to streamline repetitive tasks and enhance operational efficiency within the M365 environment. - Capacity Planning:
Monitor resource usage trends and plan for capacity expansion as necessary to accommodate organizational growth. - Reporting
: Generate regular reports on the performance, availability, and utilization of M365 services for management review.
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