Senior Technical Writer

Senior Technical Writer

About Zscaler

Serving thousands of enterprise customers around the world including 45% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world's largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.

We're looking for an experienced Senior Technical Writer to join our Technical Publications team. Reporting to the Senior Manager, Technical Publications you'll be responsible for:

• Translating complex technical information into clear, concise, and user-friendly documentation tailored for both technical and non-technical audiences
• Creating post-sales content and enhance documentation with visuals to support UX and engineering teams
• Collaborating cross-functionally with subject matter experts (SMEs) from Engineering, Field Support, Sales, Training, and Product Marketing teams
• Leading and mentoring fellow technical writers, while also supporting documentation project scheduling and management
• Contributing to the creation and maintenance of standards, style guides, and terminology best practices

What We're Looking for (Minimum Qualifications)

• Bachelor's degree in Technical Writing, Communications, or a related field (certifications in technical writing or communications are also acceptable)
• 6 + yrs of experience with demonstrated expertise in technical writing, including comprehensive documentation of REST APIs and related technologies
• Practical knowledge and hands-on experience with Open API Specification (Swagger) and JSON
• Proficiency in using tools like JIRA and/or Confluence

What Will Make You Stand Out (Preferred Qualifications)

• Experienced in Agile development environments with a proven track record of creating online help documentation and knowledge base articles
• Background in network and/or cloud security
• Hands-on expertise with HTML5 and CSS with web-based or mobile products

#LI-Hybrid

#LI-RG

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more

Learn more about Zscaler's Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Experience LevelSenior Level

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