Manager Travel
2 days ago
Job Responsibilities
- Manage Travel day to day operation Management
- Ensure all bookings have been made with in policy and by selecting lowest logical options.
- Work allocating among team members.
- Oversee the smooth, efficient running of the travel desk process and ensure that the travel desk responds back to all travel requests within given turnaround time during working hours. Also ensure approval sequence and online booking system is working perfectly.
- Contracting & Vendor Management, Identify new vendors who can offer better service with better pricing and measure performance against set service levels for new and existing vendors.
- Ensure accurate marking of expense allocation on each single transaction with firm understanding about its nature.
- Ensure Virtual credit-card authorization is emailed by travel desk within 24 hours prior of making a reservation.
- Ensure folios are received within 48 hours of passenger check-out so that billing isn't affected anytime.
- Working closely with vendors for exceptional refunds & waivers.
- Oversee budgets and work directly with upper management to bring better saving from previous year.
- Oversee both EX-India US BPO International Bookings,
- Oversee all billable transactions and ensure all bookings are happening in line to company & client policy, with firm approval by client manager. Also ensure the delivery of booking to consultants before their start on project
- Maintaining international transaction purchase reports and ensures accuracy in payments to vendor by India accounting/ Collabera - AP.
- Tracking all transactions data base in respectively weekly reports and ensure everything has been placed & allocated accurately under pre-set verticals as per approval sequence.
- Working closely with team and ensures timely sub mission of weekly report to Collabera expense and to top level management.
- Working on top of monthly amex statements – reconciliation with team and ensure this is being submitted on time every month.
- Ensure data quality under weekly, monthly, product wise all supportive reports/ data base saved on server.
- Analysis of travel data to find – Traveller behaviour and Policy, Spend and Savings, Corporate Social Responsibility, Data Quality, Booking Visibility, Payment Visibility, Realized Negotiated Savings, Contract Competitiveness, Cost of Manage Travel, Cabin-non Compliance, Lowest Logical Air Fare Non-Compliance, Advance Booking Non-Compliance, Product Visibility & Quality, Traveller, Satisfaction, Reimbursement days, Location Insight, Profile Completion, Data Quality etc.
- Analysis of various monthly amex reports, Fee Allocator Detail Report, Exchanged Report, Online Booking Adoption Report Summary, Refund Report, Ticketless Availability Report, Availability Report, Expired Ticket Report, Travel Summary, Savings Exception Detail Report, and ensure that all three mandatory pre-set line items Employer Name, Business Reason Codes, Cost Centre Allocation are mentioned firmly etc.
- Overseeing feedbacks and ensure service quality & consistency with excellence to meet guest expectations.
- Address customer's complaints or escalation within 4 hours.
- Mentoring team members during operation – case to case basis and providing approval sequence to team, for better financial control.
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