Customer Success Specialist
2 weeks ago
Illumine - Powered by Purpose
Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. By integrating features like attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface, Illumine empowers educators to focus on nurturing young minds.
Headquartered in the United States, Illumine has a growing international footprint with operations in Bengaluru (India), the UAE, Singapore, and Malaysia. With a strong commitment to innovation and a user-first approach, Illumine is transforming early education through smart technology and seamless digital experiences
Your Role in Our Story
- Conduct onboarding and training sessions for new clients post-sales.
- Offer ongoing support to customers, resolving operational or technical queries promptly and effectively.
- Ensure client accounts are actively used and that customers are engaged with the platform features.
- Monitor account activity and highlight any signs of inactivity or dissatisfaction to mitigate churn risk.
- Troubleshoot issues and communicate resolutions clearly and professionally.
- Collaborate with internal teams - product, engineering, and sales, to close feedback loops and improve user experience.
- Maintain detailed documentation of customer interactions and recurring issues.
- Be available to respond to urgent client needs during night shifts or weekends if required.
We'd Love to See you superpowers
- 1 to 2 years of experience in customer success, onboarding, or customer support roles—please apply only if your experience aligns.
- Prior experience supporting U.S. or international clients.
- Excellent English communication skills—written and verbal.
- Strong professionalism, patience, and a customer-first mindset.
- Proficient with CRM, support tools, and ticketing systems.
- Good with Microsoft Excel—able to manage and analyze client data as needed.
- Ability to manage multiple client interactions in a fast-paced environment.
- Willingness to work night shifts and occasionally during weekends as per business needs.
- Experience in SaaS, EdTech, or a tech-based product support environment is preferred.
Location
: Indiranagar, Bengaluru, IN
Powered by People, Backed by Perks
- Competitive salary
- Flexible working hours
- Collaborative and inclusive workspace
- Opportunities for Growth & Impact
- Enjoy opportunities to grow and make a real impact on our brand.
- Work in a supportive environment where your ideas and skills are valued.
-
Customer Success Specialist, Advertising
2 days ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCustomer Success Specialist Profile: Fueled by our customers and business growth, we're looking for Customer Success Specialists to run and grow relationships with our customers, ensuring they are successfully adopting the product. The goal of our Customer Success Specialist at CommerceIQ is, simply, to help our customers achieve profitable revenue growth...
-
Customer Success Specialist, Advertising
1 week ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
-
Customer Success Specialist, Advertising
4 days ago
Bengaluru, Karnataka, India CommerceIQ Full time ₹ 12,00,000 - ₹ 36,00,000 per yearCompany OverviewCommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a...
-
Customer Success Specialist II
2 days ago
Bengaluru, Karnataka, India Rubrik Security Cloud Full time ₹ 15,00,000 - ₹ 25,00,000 per yearCustomer Success Specialist IILocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job Description:Customer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology....
-
Customer Success Specialist
2 weeks ago
Bengaluru, Karnataka, India CloudSek Full time ₹ 5,00,000 - ₹ 12,00,000 per yearWHO ARE WE?We are a bunch of super enthusiastic, passionate, and highly driven people, working to achieve a common goal We believe that work and the workplace should be joyful and always buzzing with energyCloudSEK, one of India's most trusted Cyber security product companies, is on a mission to build the world's fastest and most reliable AI technology that...
-
Customer Success Specialist II
2 days ago
Bengaluru, Karnataka, India Rubrik Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLocation: BangaloreShift:- EST (5:30 P.M IST- 2:30 A.M IST)Job DescriptionCustomer Success Specialist is a critical role within the Customer Success Organization. Customer Success Specialist will be responsible for driving customer success by ensuring customer retention and adoption of Rubrik's SaaS products and technology. Optimize. Customer Success Manager...
-
Education Customer Success Specialist
2 days ago
Bengaluru, Karnataka, India MathWorks Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: MathWorks has built a Customer Success Team dedicated to helping our academic market experience the full value of...
-
Customer Success Specialist
1 week ago
Bengaluru, Karnataka, India Paybooks | A TransPerfect Company Full time ₹ 6,00,000 - ₹ 12,00,000 per yearPosition OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer experience.Key...
-
Customer Success Specialist
2 weeks ago
Bengaluru, Karnataka, India Diligent Corporation Full time ₹ 8,00,000 - ₹ 12,00,000 per yearPosition Overview: We are looking for a motivated fresher to join our team in an entry-level position. This role is ideal for someone starting their career and looking to build a strong foundation in product operations, data accuracy, and cross-functional collaboration. As an Associate, you will be responsible for assisting in the activation and management...
-
Customer Success Specialist
2 weeks ago
Bengaluru, Karnataka, India, Karnataka Paybooks | A TransPerfect Company Full timePosition OverviewThe Customer Success Executive will be responsible for building strong relationships with clients,ensuring their satisfaction, driving adoption of products/services, and supporting long-term retentionand growth. The role requires excellent communication, problem-solving, and coordination skills todeliver a seamless customer experience.Key...