Technical SDM- Healthcare

3 days ago


Pune, Maharashtra, India Pansoft Data Solutions Full time

Key Responsibilities

1. Service Level & Performance Management

Define SLAs/KPIs with healthcare teams, track metrics, manage escalations, and lead incident/problem resolution.

2. Healthcare Domain Expertise

Manage provider/payer system implementations (e.g. claims adjudication, revenue cycle, EHR), ensuring compliance with regulations like HIPAA or local standards

3. Client & Stakeholder Management

Build trust with clinical and administrative staff, understand user needs (e.g., doctors, billing teams), lead meetings, workshops, and Quarterly Business Reviews

4. Process & Change Management

Implement ITIL-based frameworks across incident, change, and continuous improvement cycles; coordinate UiPath or other automation projects

5. Team Leadership

Supervise IT support staff, conduct reviews/mentoring, define training needs, and manage team hiring and onboarding .

6. Budget & Vendor Oversight

Monitor delivery budgets, oversee vendor relationships/contracts, and optimize resource costs

7. Compliance & Quality Assurance

Ensure IT processes support digital health apps, biomedical standards, and reporting (e.g., e-Sushrut, EHR audits) for quality and regulatory compliance

Required Skills & Qualifications

Soft Skills

Excellent communication, stakeholder management, negotiation, relationship-building, and strategic planning .

Leadership & Analytical Skills

Strong team leadership, KPI-driven thinking, data analytics, risk assessment, and continuous improvement mindset.


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