Process Analyst_C

Greetings from Sun Technologies.

Position: Senior Process Analyst

Years Of Experience: 7+Years

Work Location: HBR Layout, Bangalore (work from office)

Job Type: Permanent/Fulltime Position

Interview Mode: In-Person

Shift Details: 2 PM TO 11 PM (Drop cab with dinner from company)

Process Analyst duties and responsibilities

• Develop comprehensive process documentation, including workflows, knowledge articles, and self-service guides, to support company operations in staff augmentation and IT project services.
• Gather and document business & process requirements for projects & processes aimed at process improvement and automation through IT systems and capabilities.
• Facilitate process workflow to collaborate on process enhancements and automation opportunities.
• Analyze information and trends to confirm that process outputs achieve desired results and that services meet agreed-upon service levels.
• Identify process-related issues and risks, bringing inconsistencies and problems to management's attention promptly.
• Conduct internal operational audits to ensure process adherence and conformance.
• Participate actively in problem resolution, providing insights and recommendations for effective solutions.
• Develop clear and detailed process maps and business requirements documentation to support process improvements.
• Support the organization's Management Review system (e.g., ISO, ISMS) by providing necessary process documentation and analysis.

Qualifications:

• Bachelor/ Master Degree in Business Management, Information Technology, or a related field.
• Proven experience as a Process Analyst or in a similar role, with a focus on process improvement and automation.
• Strong analytical and problem-solving skills, with the ability to assess complex processes and identify improvement opportunities.
• Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders.
• Proficiency in process modelling and analysis tools, such as Microsoft Visio.
• Attention to detail and a data-driven approach to decision-making.
• Ability to manage multiple projects simultaneously and meet deadlines.
• Experience with quality management systems and standards (e.g., ISO, CMMI) is a plus.
• Should be able to work both on Technical & Non-Technical processes and work with all levels of organization
• Previous working experience as a Business Analyst or Process Analyst for 7 to 9 years

If interested please share updated resume to , appreciate for references.