Customer Support-Intern

13 hours ago

Noida Sector Noida Uttar Pradesh, India b3d9e686-cd12-48d2-ab20-c70848c83e0c Full time ₹ 9,000 - ₹ 1,00,000 per year

About the Role

We are looking for a detail-oriented Customer Support Intern who will assist in call auditing, quality checks, and student support activities. This role is ideal for someone who wants to learn customer service, QA processes, and communication handling.

Key Responsibilities

  • Listen to recorded calls and conduct call audits as per quality guidelines.
  • Evaluate communication quality, script adherence, tone, and customer handling skills.
  • Prepare daily and weekly audit reports and share feedback with the team.
  • Support the customer care team by handling basic student queries on calls/WhatsApp.
  • Help in documentation, record maintenance, and CRM data updates.
  • Coordinate with the support, academic, and counseling teams for issue resolution.
  • Assist in identifying common customer issues and suggesting improvements.
  • Ensure accuracy, confidentiality, and timely completion of assigned tasks.

Skills & Requirements

  • Good listening and analytical skills.
  • Basic communication skills and confidence in handling calls (training provided).
  • Attention to detail and ability to evaluate calls objectively.
  • Familiarity with MS Excel, Google Sheets, and documentation tasks.
  • Positive attitude and eagerness to learn support & QA processes.
  • Freshers with strong interest in customer support/quality roles are welcome.

Benefits

  • Hands-on training in call quality auditing and customer support operations.
  • Certificate of completion.
  • Opportunity for full-time placement based on performance.
  • Exposure to real-time support processes and QA standards.

Job Type: Internship

Contract length: 6 months

Pay: ₹9, ₹10,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

  • International Customer Support

    2 weeks ago

    Noida, Uttar Pradesh, India Visacent & V Support Full time

    Fill online forms through our internal web system (copy & paste format). - Verify documents submitted by clients. - Maintain records and ensure error-free data entry. **Requirements**: - Good English understanding (reading & writing). - Ability to manage both Day & Night shifts. - Strong attention to detail and ability to follow processes. - Basic computer...

  • Customer Support-intern

    2 days ago

    Noida Sector 16, Noida, Uttar Pradesh, India IMTS INSTITUTE Full time

    **About the Role** We are looking for a detail-oriented **Customer Support Intern** who will assist in **call auditing**, **quality checks**, and **student support activities**. This role is ideal for someone who wants to learn customer service, QA processes, and communication handling. **Key Responsibilities** - Listen to recorded calls and conduct **call...

  • International Voice

    4 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...

  • International Voice

    4 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...

  • International Voice

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We're Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here's an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria Graduates (Freshers) – Eligible...

  • International Voice

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...

  • International Voice

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...

  • International Voice

    3 days ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135)Looking to start or grow your career in an international voice process?Here’s an exciting opportunity with PUMA Voice, one of our premium accounts!Location: Noida, Sector 135Work Mode: On-siteProcess: International Voice (Customer Support)Eligibility Criteria✅ Graduates (Freshers) – Eligible✅...

  • International Voice

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...

  • International Voice

    3 days ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We’re Hiring – PUMA Voice Process | Noida (Sector 135) Looking to start or grow your career in an international voice process? Here’s an exciting opportunity with PUMA Voice, one of our premium accounts! Location: Noida, Sector 135 Work Mode: On-site Process: International Voice (Customer Support) Eligibility Criteria ✅ Graduates (Freshers) –...