Microsoft Enterprise Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

Responsibilities:

• Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop and implement automation solutions 

• Provide analysis, development, and documentation of automation opportunities 

• Effectively communicate your insights and plans to cross-functional team members and management 

• Participate in end-to-end automation projects, from project planning to go-live 

• Collaborate with clients, technicians, managerial staff, and other stakeholders to design and build impactful automation solutions. 

• Facilitate user workshops to gather and document business needs, requirements, weaknesses and challenges 

• Update, implement and maintain business procedures 

• Prioritize initiatives based on business needs and requirements 

• Network internally and externally to develop sales opportunities 

• Provide leadership, training, coaching, and guidance to junior staff 

• Continuously learn to better understand RSM's array of services, with the intent to enhance value to the client through integration of services 

• Aspire to career growth by assuming more active roles in projects over time, as knowledge and experience progress 

• Stay up-to-date on the latest automation advancements to modernize systems 

Required Qualifications:

• Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA 

• A minimum of 3 years' experience working in Appian 

• Appian level 1 certified 

• Knowledge of business process management & reengineering 

• Experience with integrations with web services, databases and other systems 

• Understanding of process to design and build dynamic user interfaces 

• Ability to understand and resolve technical issues within Appian 

• Proficient in working with Agile methodology using tools such as JIRA 

• Strong oral and written communication skills, including high-impact client-facing communications 

• Ability to work successfully in a team-oriented, collaborative environment 

• Highly self-motivated and directed character with the ability to effectively prioritize and execute tasks while under pressure 

• Critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve business problems 

• Ability to work under pressure, meet deadlines and work on multiple projects simultaneously 

• Excellent planning, organizational, and time management skills 

• Ability to travel up to 50% locally and nationally. Must have access to and ability to arrange for use of reliable modes of transportation to those locations 

• Experience creating detailed reports and giving presentations 

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at  

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.  

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email