Site Reliability Engineer

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Job Title: SRE::Network Operations Engineer

Job Summary:

As a Netops Engineer for the site reliability engineering team, you will be responsible for managing and optimizing our organization's core datacenter network and security infrastructure. Leveraging your experience and expertise, you will help in contributing to the design, implementation, maintenance and monitoring of complex data center network solutions.This position requires a deeper understanding of all the latest networking technologies primarily used in the datacenter networks and a proactive approach to addressing challenges.

Key Responsibilities:

Advanced Network Configuration:

• Design, implement, maintain and monitor complex network configurations to meet business requirements.
• Evaluate and recommend improvements to existing network architecture for scalability and performance enhancements.
• Expertise in configuration and usage of datacenter technologies like VXLAN, EVPN etc.
• Expertise in configuration and maintenance of Firewall products of various vendors like Juniper, Cisco, Fortigate etc.

Performance Optimization:

• Conduct performance analysis and implement optimizations to ensure the network operates at peak efficiency.
• Collaborate with cross-functional teams to fine-tune network parameters and troubleshoot performance bottlenecks.

Network Automation:

• Develop and implement automation scripts to streamline routine network tasks and enhance operational efficiency.
• Integrate automation tools and frameworks to support network provisioning, monitoring, and management.

Incident Response and Resolution:

• Act as a primary on-call engineer in resolving complex network incidents and outages and file RCAs wherever applicable.
• Provide guidance to junior team members during critical incident response scenarios.
• Function as L2 point of escalation for Network Operations.

Capacity Planning:

• Monitor network capacity and plan for future growth and take up projects for fulfilling the capacity augmentation requirements.
• Create HLD and LLD diagrams as part of solution design requirements and review.
• Work with stakeholders to understand business requirements and scale network infrastructure accordingly.

Security Enhancements:

• Lead initiatives to enhance network security, including the implementation of advanced security protocols and the identification and mitigation of vulnerabilities.
• To be part of various security related audits and make necessary changes in order to resolve any known vulnerabilities that might be flagged during an audit.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 4+ years of experience in network operations or a related role.
• In-depth knowledge of data center technologies and network routing protocols.
• Understanding of routing and switching technologies, and security principles.
• Experience with network automation and scripting languages (e.g: Python, Shell, Go, Ansible, Terraform etc.)
• Strong analytical and troubleshooting skills.
• Excellent communication and collaboration skills.
• Industry certifications such as Cisco CCNP, Juniper JNCIP, or equivalent would be an added advantage.

Preferred Skills:

• Experience in network routing protocols like BGP, OSPF etc.
• Familiarity with data center technologies like VXLAN, EVPN etc.
• Knowledge of firewall technologies like NAT, IPsec etc.
• Knowledge of network operating systems like Junos and Cisco IOS.
• Knowledge of network automation and scripting languages like Python and Shell.
• Knowledge of configuration management tools like Ansible.
• Experience with cloud networking solutions like Microsoft Azure.
• Knowledge of open-source virtualization technologies like KVM.
• Basic fundamental knowledge of Linux.
• Experience in the implementation and management of open-source load balancing solutions like Nginx.
• Experience in a 24x7 on-call rotation environment and in handling critical incidents.

This Netops Engineer position offers a challenging and rewarding opportunity for individuals seeking to further advance their careers in network operations. Join our dynamic team and contribute to the ongoing success and innovation of our organization's data center network infrastructure.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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