Digital Content Associate, Audible
4 days ago
Key job responsibilities
This includes, but is not limited to:
-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the audio content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.
- The individual is required to make judgment based decisions based on the observations and procedures.
About the team
Audible is the leading provider of premium digital spoken audio information and entertainment on the Internet. It is a subsidiary company of amazon specializing in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions.
Basic Qualifications:
- Experience with Microsoft Office products and applications
- Bachelor's degree or equivalent
Preferred Qualifications:
- Fresher or candidate with one year work experience
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