Opening For IT-Engineer-Support

5 days ago

Bengaluru, Karnataka, India Okool Full time

Bachelors degree in computer science, Information Systems, Engineering, or a related field

- 3+ years of experience in Production Support or a related role, with hands-on exposure to DWH environments

- Knowledge in VAT and GST

- Perform root cause analysis and resolve incidents related to DWH jobs, ETL processes, and SQL queries

- Understanding of operating systems (Linux, Unix)

- Knowledge of Oracle database management systems

- Support scheduled batch jobs (e.g., Control-M, ODI, OBIEE) and ensure successful data transfers between source systems and DWH environments

- Strong technical skills in SQL (including writing, tuning, and troubleshooting queries), UNIX/Linux, and scripting languages (Perl/Shell)

- Familiarity with ETL tools (e.g., ODI, Informatica), batch scheduling (e.g., Control-M), and BI/reporting platforms (e.g., OBIEE, Power BI)

- Familiarity with incident and change management processes

- Monitor and troubleshoot production issues for Data Warehouse systems and related applications, ensuring high availability and performance

- Exposure to incident ticketing systems (e.g., ServiceNow), documentation, and reporting for production support activities

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Maintain documentation for production issues, resolutions, and standard operating procedures related to DWH and SQL operations

- Collaborate with development and infrastructure teams to deploy software updates, optimize DWH performance, and implement best practices

- Ability to work independently and as part of a team

- Coordinate downtime and patching activities for production DWH servers, communicating with stakeholders and ensuring business continuity

- Participate in on-call rotation and respond to production issues after business hours as required

- Generate and review reports on system performance, job status, and incident trends for management and audit purposes

- Ability to provide technical training and support to users

- Proven track record of root cause analysis and implementing long-term solutions

- Experience with data warehouse architecture, data modeling, and BI frameworks

- Understanding of ITIL processes and incident management best practices

- Capacity planning and performance tuning experience

- Excellent communication and interpersonal skills Role & responsibilities

Preferred candidate profile

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