Production Support Engineer For Product Based MNC Company

6 days ago

Gurgaon, Haryana, India Randstad Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Role & responsibilities:-

  • Provides Level 2 and 3 production incidents support for all Intact Commercial Lines and Specialized Lines applications.

    • Coordinates and facilitates Incident Management, works with IT to deploy changes to the production environment, and engages 3rd party providers contracted to Intact during an incident.

    • Provides initial L2/L3 incidents triage, investigation and ensures fast turnaround times on issue/incident resolution, collaborates and engages with the appropriate areas and squads across Intact.

    • Coordinates with CL/SL squads, IT, departmental leaders and vendors to resolve complex issues/malfunctions, responsible for the following: Defining and scoping the issue.

    • Analyzes the problems/defects and identifying root case.

    • Participates in defect fixes.

    • Conducts an options analysis of potential solutions, with a recommendation.

    • Presents to team and management for decision/direction.

    • Plans the solution determined by team and management.

    • Maintains in-depth working knowledge of the applications and user workflows (role include multiple systems, will include a rotation over time to broaden knowledge base across the team).

    • Maintains working knowledge of interfaces and integration.

    • Maintains working knowledge of integrated tools and processes.

    • Supports deployment activities, managing implementation issues to resolution.

    • SME support on projects/ongoing improvement initiatives.

    • Develops or supports development of a disaster recovery strategy and recovery plans, as well as testing recovery procedures on an annual basis.

    • Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote development, mentoring employees, building communities of practice and networks across business & technology.

    • Uses, supports and maintains monitoring and observability tool.

    • Participates in on-call (out of business hours) rotation works.

Preferred candidate profile:-


• Java/ .Net

• Oracle - PL/SQL

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