AM Ops

2 days ago

Kolkata, West Bengal, India Teleperformance (TP) Full time
  • General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including: Call center-based customer support in response to a high volume of low complexity inquiries Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
  • Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including: Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets
  • Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects
  • Shares best practice and advice to the co-workers in the professional area
  • Not only generates own workload but outlines directions to others
  • Can supervise and coordinate lower-level specialists being single point of contact in complex matters
  • Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team
  • Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope
  • Manages a mixed team of Specialist and Support jobs., with full employee lifecycle responsibility

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    Kolkata, West Bengal, India Genpact Full time

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    Kolkata, West Bengal, India Genpact Full time

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