Associate, Quality Services, DeviceTechSuprt-Tablet

L2 Device Associate (DA) - Quality Services (IC role), test small components and features related to an Amazon device, application, or service. DA- Candidate shall follow SOPs and execute tasks assigned to them on a daily basis. DAs acquire knowledge from peers, on-the-job training, and via Device and Quality team-provided content (e.g., SharePoint, Wiki, etc.). DAs use required tools and follow relevant practices that facilitate smoother operations and eliminate process dependencies. DAs perform predefined test cases without compromising the quality they test for. DAs raise defects for all failures observed and track doubts related to the execution of test instructions through pre-defined mechanisms. Candidate tracks daily execution status using recommended tools and techniques, and provide individual status reports. DAs are responsible for the security and maintenance of the company assets, accessories and devices allocated to you to perform your daily operations. DAs use standard tools for effort and data capture and abide by the regulatory processes defined for ensuring process compliance, confidentiality, and security. DAs contribute to process improvement ideas wherever applicable in your project scope.

Key job responsibilities
To follow SOPs and execute tasks assigned on a daily basis.
• Execute test plans & test cases, and reporting results in a timely, clear, and concise manner.
• Meets daily productivity & quality targets. Able to execute tasks on a daily basis with highest standard of quality w.r.t deliverables.
• Should have the ability to backtrack and do a root cause analysis of bugs/issues.
• Contributes to project improvement ideas to simplify the daily routine when applicable.
• To acquire knowledge from peers, on-the-job training, and via device and quality team - provided content (e.g., SharePoint, Wiki, etc.).
• Able to learn manual device & application test procedures & how to use applicable software & tools.

A day in the life
DAs perform manual regression testing on assigned features, identifying and documenting bugs in the tracking system.
• DAs execute regression test suites to confirm that recent changes haven't impacted existing functionality.
• DAs review and update test cases to ensure they align with new features or recent changes in the product.
• DAs work closely with SDAs, QA stakeholders to understand functionality, reproduce bugs, and validate fixes.
• DAs verify fixes and perform sanity checks on pre-production environments after new releases and conducts exploratory testing to uncover hidden defects.
• DA spend time enhancing testing skills by exploring tools, frameworks, or attending knowledge-sharing sessions.
• DAs create test reports, and document any improvements to existing testing processes.
• DAs participate in daily stand-up meetings to discuss progress, challenges, and testing priorities with the team.
• DAs share insights and observations during retrospectives to help improve processes and team efficiency.

About the team
Our role is to ensure the delivery of robust, high-quality software by thoroughly validating different Tablet devices before they reach our customers. As a part of this team, you'll collaborate closely with developers, QAs, TPMs, and cross-functional stakeholders to create seamless user experiences. Our vision is to champion quality at every stage of development, driving excellence and reliability. Our mission is to enable our customers to trust the Tablet's software they use, empowering them to achieve their goals without interruptions or frustrations. You will play a critical role in validating different Tablet features, functionalities, working on innovative testing frameworks, automating test scenarios, and solving challenges that ensure end-to-end product reliability. Together, we will address issues before they occur, enhancing customer satisfaction and trust in our solutions. Join us in shaping the future of Tablet's quality

Basic Qualifications:
- Bachelor's degree
- Experience with testing consumer devices

Preferred Qualifications:
- Knowledge of QA methodology and tools

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