AI Content

AI Content & Growth Manager

Company:

ThinkByte.AI

Location:

Vijayawada, Andhra Pradesh Capital Region, India (On-site)

Employment Type:

Full-time

Role Overview

ThinkByte.AI is hiring a
Content Strategy & Customer Success Manager

to own
customer relationships, content delivery, and outcome accountability

for assigned ThinkByte clients.

This is a
customer-first role

. Your primary responsibility is to
own the success of ThinkByte customers

by translating their business goals into high-quality, AI-powered content and campaigns, delivered through close collaboration with our internal content, design, and video teams.

You are not expected to do everything yourself. You are expected to
own the outcome

.

If you enjoy working directly with customers, thinking strategically, leading creative execution through teams, and using AI to scale impact, this role sits at the intersection of
content, AI, and customer success

.

Primary Responsibility
Customer Ownership & Client Communication (Core Accountability)

• Own assigned ThinkByte.AI customers
  end-to-end

for content and monthly service delivery
- Act as the
single point of ownership

for all content-related communication and delivery
- Build strong, long-term customer relationships by:
- Deeply understanding customer goals, industry, and audience
- Translating objectives into clear content strategies, briefs, and timelines
- Own customer communication, including:
- Onboarding and requirement gathering
- Ongoing progress updates and delivery reviews
- Feedback collection, prioritization, and resolution
- Take full accountability for:
- Quality of content delivered
- Timely execution of monthly deliverables
- Alignment with agreed KPIs and outcomes
- Represent the customer internally and ThinkByte externally with professionalism and clarity

Success in this role is measured by
customer satisfaction, retention, and business impact

.

Team's Responsibilities

Content Strategy & Planning

• Define content strategies, calendars, and campaign narratives for assigned customers
• Align content plans with customer goals, brand voice, and growth metrics
• Collaborate with writers, designers, and video editors to execute plans effectively

Writing & Copy Direction

• Provide clear briefs, outlines, and creative direction for:
• Blogs, landing pages, email campaigns, and social content
• Product marketing, tutorials, and case studies
• Review, edit, and approve content created by the team to ensure clarity, consistency, and quality

Design & Visual Direction

• Guide visual storytelling across customer content
• Review and approve designs such as:
• Social media creatives and carousels
• Thumbnails, infographics, and campaign assets
• Ensure all visuals align with brand and campaign goals

Video Content Oversight

• Oversee video content production including:
• Scripts and storyboards
• Short-form and long-form video content
• Work with video editors to ensure platform-optimized outputs

AI-Enhanced Content Leadership

• Leverage AI tools such as ChatGPT, Jasper, Midjourney, Descript, and to:
• Accelerate ideation and planning
• Improve consistency and performance
• Define best practices for AI-assisted content creation across customer projects

SEO & Performance Optimization

• Ensure content strategies are SEO-optimized and performance-driven
• Review analytics and performance insights
• Use data to refine future content strategies and customer recommendations

Cross-Functional Coordination & Delivery Management

• Coordinate with internal teams across content, design, video, and marketing
• Manage timelines, dependencies, and priorities across multiple customers
• Ensure smooth execution without compromising quality or customer experience

Requirements

• Experience in content strategy, customer success, digital marketing, or agency-style service delivery
• Proven ability to manage customer relationships and own delivery outcomes
• Strong written and verbal communication skills in English
• Solid understanding of content marketing across formats (written, visual, video)
• Comfort working with AI tools for content ideation, planning, and optimization
• Ability to understand technical or SaaS products and translate them into customer-friendly narratives
• Highly organized, proactive, and detail-oriented
• Comfortable working independently in a fast-paced, iterative environment

Bonus Qualifications

• Experience working with SaaS, AI, or marketing technology companies
• Prior experience in agency, client servicing, or account management roles
• Familiarity with CMS platforms (WordPress, Webflow)
• Experience with analytics tools (Google Analytics, Search Console, Hotjar)
• Basic understanding of paid social or performance marketing

What You'll Gain

• True ownership:

Be responsible for customer success, not just task execution
- High-impact work:

Drive measurable growth for AI-first products like
- Multi-disciplinary exposure:

Content, AI, customer success, and strategy
- Creative leadership:

Guide storytelling without being stuck in execution-only work
- AI-first environment:

Work with cutting-edge tools and workflows
- Growth path:

Opportunity to evolve into Lead, Head of Content Strategy, or Customer Success leadership roles

About ThinkByte.AI

ThinkByte.AI is building the future of marketing by blending
AI, automation, design, and storytelling

. From AI-native tools to growth engines, we help brands scale smarter and faster.

If you want to
own customers, lead content strategy, and shape the future of AI-powered marketing

, we'd love to hear from you.

Ready to own outcomes, not just content?

Apply now with your portfolio or relevant work samples.