Process Associate required for International Inbound BPO

2 days ago

Salt Lake City, West Bengal, India MDG Star Overseas Full time

This is Not a Technical JOB BE ,BTECH, BCA , please donot Apply.

Job Title: Customer Support Executive – International Inbound Process

Location: kolkata

Job Type: Full-Time

Shift: Rotational / Night Shift (depending on region)

Experience: 0– 6 months

Industry: BPO / KPO / Customer Service

Job Summary:

We are looking for enthusiastic and customer-oriented individuals to join our International Inbound Process team @W pro BPO. The ideal candidate will be responsible for handling inbound calls from international customers, resolving queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

  • Handle inbound customer calls professionally and efficiently.
  • Resolve customer issues, complaints, or queries related to products/services.
  • Provide accurate, valid, and complete information using the right tools and methods.
  • Follow communication procedures, guidelines, and policies.
  • Escalate unresolved issues to the appropriate internal teams.
  • Maintain a positive, empathetic, and professional attitude toward customers.
  • Meet or exceed individual and team performance targets (AHT, CSAT, FCR, etc.).
  • Keep records of customer interactions, process customer accounts, and file documents.

Required Skills:

  • Excellent verbal and written communication skills in English.
  • Strong listening and problem-solving skills.
  • Ability to handle pressure and meet deadlines in a fast-paced environment.
  • Basic computer knowledge and typing skills.
  • Flexibility to work in night shifts and rotational weekly offs.
  • Willingness to learn and adapt to new processes and systems.

Eligibility Criteria:

  • Minimum Qualification: Graduation
  • BCA ,BTECH, BE, BHM, Cannot apply for this role.
  • Freshers and experienced candidates are welcome.
  • Prior experience in an international BPO/Call Center will be an added advantage.

What We Offer:

  • Competitive salary and performance-based incentives.
  • Transport facilities (as per company policy).
  • On-the-job training and career development opportunities.
  • Supportive work environment with global exposure.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Provident Fund

Work Location: In person

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