Operations & Growth Manager
13 hours ago
AWISH – Operations & Growth Manager (Clinic Network)Mission: Drive daily execution, motivated teams, and profitable growth across AWISH clinics by owning tasks, targets, talent, and timelines.Reports to: Founder/Directors (Dr. Vijay & Dr. Pooja)Manages: Telecallers, Front Desk/Reception, Sales Counsellors, Marketing Executives, OT Techs/Assistants, Clinic Admins; dotted line to R&D, Accounts/Finance, HR.1) Top 6 Accountabilities (What success looks like)Daily Work Allocation: Assign clear tasks to every team member by 10:00 AM; remove blockers.Motivation & Culture: Keep energy high; run stand‑ups, celebrate wins, coach calmly.Evening Reporting: Collect outcomes by 7:00 PM; publish concise "Daily Closure Report."Goals & Dashboards: Set monthly/weekly goals for business and each staff; track relentlessly.Hiring & Bench Strength: Recruit "A‑players," run pipeline, onboard fast, manage probation.Talent Utilization: Map skills → roles; cross‑train; optimize rosters & productivity.2) Must‑Have Skills & TraitsFunctional Knowledge: Marketing (performance + brand), Sales (consult → convert), Operations (clinic SOPs), R&D coordination, HR (JD, interviews, onboarding), Accounts basics (P&L view, expense control), Management systems.Tools: Google Sheets/Docs/Slides, CRM/Leads tools (WhatsApp Business/Inbox), Call tracking, Project boards (Asana/Trello/ClickUp), Basic Excel analytics (VLOOKUP, Pivot), Presentation.Traits: Sharp, active, hardworking, owner mindset, high EQ, structured thinker, data‑driven, fluent Hinglish, crisp writing, calm under pressure, integrity.Experience: 5–10 years in multi‑location Ops/Sales/Clinic/Wellness/Healthcare/Beauty/Ed‑tech/Consumer services.3) Core KPIs (Edit targets per branch)Pillar KPI Owner Target NotesGrowth Monthly Revenue OGM ₹___ By branch + networkGrowth Consultation Count Front Desk ___ / day Paid + Free splitSales Lead→Consult Conversion % Telecaller Lead ≥ ___% From inbound/outboundSales Consult→Procedure Conversion % Counsellor ≥ ___% By service lineRetention Revisit/Follow‑up Rate Front Desk ≥ ___% 7/30/90‑day windowsQuality NPS / Google Rating All ≥ 4.5★ Complaints closed
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Growth manager
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Assistant Manager
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Delhi, Delhi, India Legal operations Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRequisition Id : As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom. At EY, we don't just focus on who you are now, but who you can...
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Growth & Operations
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Growth Manager
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Growth Manager
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