
Lead Management Executive
1 day ago
Job Description:
- Respond promptly and professionally to customer queries via live chat, email, or messaging platforms.
- Provide accurate, valid, and complete information by using the right tools and processes.
- Resolve customer issues and complaints efficiently while ensuring high levels of customer satisfaction.
- Escalate complex queries to the appropriate department or supervisor as needed.
- Maintain a record of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
- Follow up on customer interactions when necessary.
- Meet or exceed individual and team performance targets (e.g., response time, resolution time, customer satisfaction).
- Continuously develop knowledge of products, services, and policies to improve response quality.
Job Type: Full-time
Pay: ₹15, ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
Work Location: Remote
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