Lead Management Executive

2 weeks ago


Thrissur, Kerala, India Everon HR Solutions Full time ₹ 1,80,000 - ₹ 2,16,000 per year

Job Description:

  • Respond promptly and professionally to customer queries via live chat, email, or messaging platforms.
  • Provide accurate, valid, and complete information by using the right tools and processes.
  • Resolve customer issues and complaints efficiently while ensuring high levels of customer satisfaction.
  • Escalate complex queries to the appropriate department or supervisor as needed.
  • Maintain a record of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
  • Follow up on customer interactions when necessary.
  • Meet or exceed individual and team performance targets (e.g., response time, resolution time, customer satisfaction).
  • Continuously develop knowledge of products, services, and policies to improve response quality.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Benefits:

  • Cell phone reimbursement

Work Location: Remote


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