DevOps Platform Engineer

Lead Member of Technical Staff

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are looking for a seasoned Devops Platform Engineer to join our high-impact Cloud Infrastructure Engineering division. Our team is responsible for ensuring the continuous availability, scalability, and security of the technologies and systems that power athenahealth's critical medical office services. We manage thousands of servers, petabytes of storage, and handle massive volumes of web requests, all while keeping pace with athenahealth's explosive growth. Our work directly contributes to athenahealth's mission of simplifying healthcare administration for doctors.

Who You Are:

· A passionate and experienced engineer with a proven track record of identifying and resolving reliability and scalability challenges in large-scale, containerized applications.

· A curious and collaborative team player who thrives in a fast-paced environment, eager to explore, learn, and continuously improve processes, particularly around Kubernetes deployments and management.

· An efficiency enthusiast, skilled at automating solutions and relentlessly pursuing innovative approaches to container orchestration and management.

· A nimble learner capable of quickly grasping complex Kubernetes concepts and an excellent communicator who can effectively advocate for best practices in Kubernetes operations.

The Cloud Infrastructure Engineering Team:

Our team consists of passionate Platform eng & SREs dedicated to reliability, automation, and scalability. We leverage an agile framework to prioritize the most critical business needs and utilize both private and public cloud solutions based on data-driven decisions. We are relentless in automating repetitive tasks to free ourselves for impactful projects that propel the business forward. In particular, we are focused on leveraging Kubernetes to ensure efficient and reliable deployment of our containerized applications.

Primary Responsibilities:

· Deploy, Manage, and Automate (Kubernetes Focus): Design, deploy, and manage highly available and scalable Kubernetes clusters on AWS EKS using Terraform and/or Crossplane. Implement infrastructure as code (IaC) best practices for managing EKS clusters and related infrastructure.

· Kubernetes Expertise: Configure and maintain Kubernetes deployments, services, ingresses, and other resources using YAML manifests or GitOps workflows. Implement and utilize GitOps practices with FluxCD for automated deployments and configuration management of containerized applications.

· Ensure Reliability & Scalability: Proactively ensure the reliability, security, and scalability of AWS production systems, with a particular focus on Kubernetes clusters and containerized applications.

· Problem-Solving Expertise: Resolve problems across multiple platforms and application domains, including those specific to Kubernetes environments and containerized applications, using advanced system troubleshooting and problem- solving techniques.

· Operational Support: Provide primary operational support and engineering expertise for all cloud and enterprise deployments, with a focus on Kubernetes deployments.

· Performance Monitoring: Monitor system performance, identify downtime incidents, and diagnose underlying causes, with a specific focus on Kubernetes cluster and container health.

· Cost Optimization: Design and develop cost-effective systems within allocated budgets, considering the optimization of Kubernetes deployments.

Secondary Responsibilities:

· Collaboration: Collaborate effectively with developers, testers, and system administrators to ensure smooth deployments and operations of containerized applications on Kubernetes.

· Process Improvement: Champion the implementation of new processes, tools, and methodologies to enhance efficiency throughout the software development lifecycle (SDLC) and pipeline management, particularly for containerized application deployments.

· Security Integration: Integrate robust security measures into the development lifecycle, considering the specific security requirements of containerized applications.

Typical Qualifications:

· 10 years of experience building, scaling, and supporting highly available systems and services.

· 5 years of experience managing and operating Kubernetes clusters in production..

· Proven experience in building and managing AWS platforms, with a strong focus on Amazon EKS (Elastic Kubernetes Service).

· In-depth knowledge of Kubernetes architecture, core concepts, best practices, and security considerations.

· Expertise in infrastructure as code (IaC) tools like Terraform and Crossplane.

· Familiarity with GitOps principles and experience with GitOps tools like FluxCD (a plus).

· Proficiency in at least one scripting or programming language (e.g., Python, Go, Ruby, Shell).

· Experience implementing solutions using SRE and DevOps principles, continuous integration & continuous delivery (CI/CD), and source code management tools (e.g., version control systems like Bitbucket or GitHub).

· Familiarity with telemetry, observability, and modern monitoring and visualization tools (e.g., Prometheus, Alertmanager, Grafana, or similar) with a focus on Kubernetes monitoring.

· Expertise in promoting and driving system visibility to facilitate rapid detection and resolution of issues, particularly within Kubernetes clusters.

Behaviours & Abilities Required:

· A strong ability to learn and adapt in a fast-paced environment, particularly as Kubernetes and container orchestration technologies continue to evolve.

· Excellent teamwork skills, with the ability to collaborate effectively on a cross- functional team with diverse experience levels, including developers, testers, and system administrators.

· Strong prioritization skills, managing both individual workload and team needs, while ensuring efficient delivery of containerized applications.

· Excellent negotiation and problem-solving skills, adept at troubleshooting complex issues within Kubernetes environments and containerized applications.

· The ability to manage multiple projects simultaneously and keep projects on track by providing regular progress updates.

· Ability to context-switch effectively and handle unexpected situations.

· Willingness to participate in rotational on-calls or work shifts to ensure continuous monitoring and support of Kubernetes clusters and containerized applications.

· A strong work ethic and a commitment to continuous learning and improvement in the field of Kubernetes and container orchestration

About athenahealth

Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.

Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.

What we can do for you:

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

Learn more about our culture and benefits here:

Experience LevelSenior Level

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