Account Manager Intern

About the JobWe are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investorsWhat is on OfferWork with a young & passionate team to excel and make an impactWork closely with the foundersFast Career Growth with fast appraisals and fast salary increaseSuper passionate team with deep conviction which has stayed together during covid.Very high ownership role in a fast paced environmentGreat Culture -> No hierarchy / politics nonsense guaranteedAbout usThe founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:Ashish- Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.Arun- Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.Chirag- Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.Job RequirementsSole point of contact in building and managing a highly engaged community of business entrepreneurs/ agents.Educating members about TravClan and managing business accounts.Working in close interface with the finance, product and marketing team to build better processes, products and reach, respectively.Healthy retention of agents while growing the volume of Agent's business through TravClanEnsuring customer delight while managing Agent's grievances related to payments, services, products, etc.Effectively managing feedback and escalations from customers and vendors.Hosting country-wide offline and online events & meet-ups of members from time to time.Desired Candidate ProfileEthical, hardworking, and 'passionate about startups' mindsetExcellent structured problem-solving abilityGood understanding of different business verticalsDisciplined & Process OrientedPresence of MindWilling to learn moreIs available for 6 monthsStipend: Starts at INR 25000 and can go upto INR 40000 by the end of 6 months.1st Month- INR 250002nd Month- INR 250003rd Month- INR 250004th Month- INR 300005th Month- INR 350006th Month- INR 40000Check if you fit in the roleYou MustBe Customer-CentricEnjoy speaking to clients on callHave high ownership to complete your workBe good at negotiating with suppliersYou CanImprove business acumenImprove negotiation skillsYou Want toImprove business acumenImprove negotiation skillsThis role is not ideal for someone who isNot comfortable with sales/targetsNot okay speaking with customers on call for a minimum of 4-5 hours dailyNot good at resolving customer queries or escalationsNot comfortable with long working hours i.e hours dailyNot excited about working on Saturdays (6 days a week)Additional DetailsOffice Location- Connaught Place, DelhiWork Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a dayFast pace translates to fast growth and exciting responsibilities.ESOPs - 30% of team members have ESOPsPromotions - 40% of team members get promoted in 2 yearsAggressive hikes for top performers - with median hikes ~25%