Site Reliability Engineer II

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Job Title: Site Reliability Engineer II

Location: Hyderabad

Job Type: Full-Time, 24*7 Availability

Grade: 10

Job Description:

As a Site Reliability Engineer, you will be responsible for ensuring the reliability, performance, and observability of our transaction processing and settlement platforms, while also providing hands-on support for critical business applications. You will work across hybrid environments (on-prem and cloud), contribute to automation and monitoring enhancements, and support incident response and platform stability.  This position requires availability to work in a 24×7 support model, including rotational shifts and on-call duties.

Key Responsibilities:

• Monitoring & Observability: Maintain and enhance monitoring systems using Prometheus, Grafana, Splunk, and SolarWinds. Ensure timely detection and resolution of issues through effective alerting and dashboards.
   
• Application Support: Provide L1/L2 support for business-critical applications, including incident triage, health checks, deployment validation, and coordination with development and product teams.
   
• Incident Management: Lead response for moderate to complex incidents, perform root cause analysis, and contribute to post-incident reviews and documentation.
   
• Automation & Scripting: Develop and maintain automation scripts using Python, PowerShell, or Bash to streamline operational tasks and reduce manual effort.
   
• Infrastructure Support: Monitor and support infrastructure health across on-prem and cloud platforms (GCP, Azure), including performance tuning and capacity planning.
   
• Kubernetes Operations: Support containerized workloads and microservices running on Kubernetes clusters. Perform health checks, troubleshoot deployments, and optimize resource usage.
   
• Process Adherence: Participate in ITIL-aligned processes for incident, change, and problem management. Ensure compliance with operational standards and audit requirements.
   
• Knowledge Sharing: Document SOPs, recurring issues, and resolutions. Mentor junior engineers and contribute to team knowledge base.
   
• Collaboration: Work closely with development, QA, and platform teams to support deployments, platform transitions, and reliability improvements.
   
• Continuous Improvement: Proactively identify areas for improvement in system reliability, alerting, and operational workflows.
   

• 24/7 Support: Provide on-call support for critical issues.

Qualifications:

• Bachelor's / master's degree in computer science, Engineering, or related field.
• 2–5 years of experience in SRE, infrastructure operations, system administration, or application support.
• Proficiency in monitoring tools (Prometheus, Grafana, Splunk, SolarWinds).
• Strong scripting skills (Python, Bash, PowerShell).
• Experience with cloud platforms (GCP, Azure, AWS).
• Hands-on experience with Kubernetes in production environments.
• Solid understanding of ITIL practices and enterprise support workflows.
• Hands-on experience with automation tools (ActiveBatch or similar).
• Strong analytical, communication, and problem-solving skills.
• Willingness to work in a 24×7 support environment and take ownership of reliability outcomes.

Hybrid

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.