AGM - Area Lead-Outbound & Vi Mini Store

Job Req ID: 48144

Location:
Lucknow, IN

Function: Retail

About:

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Area Lead – Vi Stores / Outbound & Vi Mini Stores

Job Level/ Designation

M2/ Asst. General Manager

Function / Department

Postpaid / Vi Stores / Outbound & Vi Mini Stores

Reports to

Circle Postpaid Lead

Job Purpose

Manage the mapped Vi Stores and grow customer and revenue market share. Key purpose of the role includes –

• Increasing footfall, conversion-to-customers and sales

• Increasing profitability through innovative sales and revenue maximization programs

• Enhance customer experience across all VIL retail outlets
• Drive the net add and revenue enhancement agenda through the Vi Mini Stores and Outbound channel.

Key Result Areas/Accountabilities

• Achieve sales target for all products (Post-paid – red, family etc. /Mifi, Premium nos., and other offerings that may be introduced from time to time.
• Facilitate roll-out/Relocation of Vi Stores
• Manage efficacy of GMB(Google my biz) for end to end implementation, cross pollination, any kind of Non-compliance/non-adherence in your area
• Ensure and monitor quality of acquisition through the retail channel
• Achieve revenue targets at Vi Stores
• Setting up a governance and following up with Circle Vi Store Lead for CAPA of complaints and processes to drive business process re-engineering
• Full ownership of complaints accrued from Vi stores as a part of escalation management
• Oversee Store Manager in key operating costs – store operating cost, people cost etc.
• Manage churn and achieve customer satisfaction for walk-in customers at Vi Stores
• Work with Marketing Team to recommend marketing, branding and promotion activities to increase footfalls
• Keep employee-retention and motivation levels high through regular reviews of performance of both on-roll and off-roll employees
• Identify gaps in performance of immediate team and ensure training to bridge the same.
• Achieve acquisition net of churn as per DB for all segment – Consumer , Digital , Enterprise (SOHO/ SME), IOIP , large accounts etc.
• Drive and sustain engagement for team members -FLs to facilitate delivery on key organizational goals and KRAs.
• Planning for activities to drive IOIP sales
• Driving business through the Neo channel by supervising adherence to norms like same day calling / O2A % etc ( for markets where Neo delivery is through ViMS and CSP / DST Channel ).
• Tracking competition activities and being updated on key market developments
• Driving the postpaid agenda through the CSP / DST / Outbound channel by supervising, recruitment, training and productivity.

Core Competencies, Knowledge, Experience

• Understanding of organized retail management best practices and customer relationship management
• Leadership & people management skills

Must have technical / professional qualifications:

• Management Graduate
• P&L management skills
• Understanding of organized retail management best practices and customer relationship management
• Leadership & people management skills.
• Experience in Franchisee / DSA / DST management
• Ability to coordinate with and influence other functions for alignment on priorities related to the ViMS & outbound vertical
• Problem solving, strategic & analytical capabilities

Years of Experience

7-10 years of experience in Retail Operations with at least a couple of years in people management roles.

Direct reports

9-12 depending on size of Team/territory assigned.

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership