Analyst

2 days ago

Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

Job Description Analyst Job Summary Location: Noida Project role: Analyst Qualification: Others Experience: 3-5 Years Skills: Voice and Accent No. of positions: 1 Job description: To provide information to their customer regarding their queries and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process Improving skill level throughSelf development or nominating training programs Skill reverification Tests Meet the defined Quality Scores. Innovation and Process Improvement The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team To consistently meet or exceed CSAT parameters as defined for the process.

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