Customer Support Executive

2 weeks ago


Mahadevapura Cross Bengaluru, India Shariden Full time ₹ 3,00,000 - ₹ 4,50,000 per year

Job Title: Customer Support Executive

Company: Shariden Pvt Ltd.

Location: Mahadevapura

Job Type: Full-time

Industry: Manufacturing

Experience Level: 0-1year

About Us:

Shariden Pvt. Ltd. is a leading manufacturing company committed to delivering high-quality products and exceptional service to our clients. With a focus on innovation and customer satisfaction, we are expanding our support team to enhance client experiences across all touchpoints.

Job Summary:

We are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. In this role, you will act as a liaison between the company and its customers, ensuring timely resolution of queries, processing orders, and maintaining long-term relationships, Provide post sale demo.

Key Responsibilities:


• Handle inbound and outbound customer inquiries via phone, email, and chat.


• Address customer issues and resolve complaints in a professional and timely manner.


• Process sales orders, track shipments, and coordinate with logistics and production teams.


• Maintain and update customer records and databases.


• Provide accurate product and service information to customers via phone/ VC.


• Follow up with customers to ensure satisfaction and encourage repeat business.


• Work closely with the sales and operations teams to improve customer experience.


• Prepare reports and documentation as required by management.

Requirements:


• Bachelor's degree in any discipline (preferred).


• 0-1 years of experience in customer support


• Excellent communication skills in English, HIndi and [regional language, if applicable].


• Strong problem-solving and interpersonal skills.


• Familiarity with CRM systems and MS Office (Excel, Word, Outlook).


• Ability to multitask and manage time effectively..



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