ServiceNow Developer

2 days ago

Anywhere in IndiaMultiple Locations Vriba Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Title : ServiceNow Developer CSM & Integration Specialist.

Location : Remote Looking for PUNE, Noida, Delhi,.

Work Mode : Full-time / CTH after Two Months.

Role Summary :


We are seeking an experienced ServiceNow Developer with 5 years of hands-on experience and strong expertise in CSM (Customer Service Management), ITSM, and Integrations. The ideal candidate will be responsible for end-to-end development, configuration, and integration of ServiceNow solutions, ensuring seamless delivery and mentoring junior team members.

Key Responsibilities :


- Design, configure, and customize ServiceNow CSM and ITSM modules including Incident, Change, Request, and Case Management in a domain-separated instance.

- Develop, maintain, and extend production, development, and testing middleware infrastructure.

- Create and manage REST API integrations and configure/manage MID Servers for integration activities.

- Build and automate Business Rules, Service Catalog items, workflows, and custom applications.

- Develop ServiceNow reports, dashboards, and homepages to provide actionable insights.

- Configure notifications, UI Pages, UI Macros, Formatters, and manage data security (ACLs, domain separation).

- Collaborate with multiple business stakeholders to gather requirements and deliver enhancements.

- Handle projects end-to-end, including design, development, testing, deployment, and documentation.

- Mentor and guide junior developers and configuration teams on best practices.

Required Skills & Qualifications :

- 5 years of experience as a ServiceNow Developer, with deep expertise in CSM and Integrations.

- Strong experience with ITSM processes (Incident, Change, Request).

- Proven hands-on experience with REST API integrations, MID Server setup/management, and external system integrations.

- Proficiency in creating Business Rules, Service Catalog items, and workflow automation.

- Experience with data security setup using ACLs and domain separation.

- Knowledge of UI customization, notifications, and dashboard creation.

- Ability to lead end-to-end development and integration projects independently.

- Excellent communication, analytical, and problem-solving skills.

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