
Customer Support Engineer
2 weeks ago
Position – Customer Support Engineer
Location - Grant Road, Mumbai
Working Condition - In Office & On field
Qualification - H.S.C. (Graduate will be preferred)
Experience – 1-2 years
Job Description –
Provide support to clients for hardware and software issues (Desktops/Laptops & Windows) along with new implementations.
We are looking for an experienced Customer Support Engineer to join our IT team
As a Customer Support Engineer at our company, you will be responsible for supporting our clients in fixing hardware and software issues on Laptops/Desktops, Printers. We are expecting you to have a strong understanding of the latest industry trends and Cloud technologies.
Technical Skills - Proficiency in troubleshooting Laptop/Desktop & Peripherals along with Windows issues.
● Setup, Installation, Configurations of Desktops/Servers/Laptops
● Installation & Hardening of Windows Operating Systems (Win10/Win11/Mac & Server)
● Peripherals – Printers, Scanners, Biometric, CCTV, etc.
● Networking (Active) – Installation & Troubleshooting issues with respect to switches,
Wi-Fi Routers, Load Balancer & Firewalls
● Networking (Passive) – CAT6 Cabling, Punching of Patch Panels & IOs & Rack dressing.
● Application Support – MS Office, Email configuration in Outlook, Adobe Apps, etc.
● Cloud Support – Microsoft 365, Google Workspace & Email management.
● Well versed with backup technologies
● Technologies – Server, Wi-fi Full Mesh, Cloud, Networking, Biometric & CCTV
Job Requirements & Responsibilities
● Experience building & troubleshooting Desktop/Servers & Applications
● Experience in implementing full mesh Wi-fi & wired networks.
● Management of Backup/Restoration of Data – Outlook, Documents, centralized storage.
● Troubleshooting client systems remotely using Any Desk, TeamViewer, etc.
Additional Responsibilities - Managing Hosting of Domains, Websites & Email Services
Soft Skills
● Good Communication
● Email etiquettes
Job Type: Permanent
Benefits:
● Mobile usage reimbursement
● Commuter assistance
Schedule:
● Regular office hours
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹20, ₹60,624.37 per month
Work Location: In person
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