Customer Support Engineer

2 weeks ago


Chembur, Maharashtra, India Version Next Technologies Pvt Ltd Full time ₹ 93,900 - ₹ 7,28,691 per year

Position – Customer Support Engineer

Location - Grant Road, Mumbai

Working Condition - In Office & On field

Qualification - H.S.C. (Graduate will be preferred)

Experience – 1-2 years

Job Description –

Provide support to clients for hardware and software issues (Desktops/Laptops & Windows) along with new implementations.

We are looking for an experienced Customer Support Engineer to join our IT team

As a Customer Support Engineer at our company, you will be responsible for supporting our clients in fixing hardware and software issues on Laptops/Desktops, Printers. We are expecting you to have a strong understanding of the latest industry trends and Cloud technologies.

Technical Skills - Proficiency in troubleshooting Laptop/Desktop & Peripherals along with Windows issues.

● Setup, Installation, Configurations of Desktops/Servers/Laptops

● Installation & Hardening of Windows Operating Systems (Win10/Win11/Mac & Server)

● Peripherals – Printers, Scanners, Biometric, CCTV, etc.

● Networking (Active) – Installation & Troubleshooting issues with respect to switches,

Wi-Fi Routers, Load Balancer & Firewalls

● Networking (Passive) – CAT6 Cabling, Punching of Patch Panels & IOs & Rack dressing.

● Application Support – MS Office, Email configuration in Outlook, Adobe Apps, etc.

● Cloud Support – Microsoft 365, Google Workspace & Email management.

● Well versed with backup technologies

● Technologies – Server, Wi-fi Full Mesh, Cloud, Networking, Biometric & CCTV

Job Requirements & Responsibilities

● Experience building & troubleshooting Desktop/Servers & Applications

● Experience in implementing full mesh Wi-fi & wired networks.

● Management of Backup/Restoration of Data – Outlook, Documents, centralized storage.

● Troubleshooting client systems remotely using Any Desk, TeamViewer, etc.

Additional Responsibilities - Managing Hosting of Domains, Websites & Email Services

Soft Skills

● Good Communication

● Email etiquettes

Job Type: Permanent

Benefits:

● Mobile usage reimbursement

● Commuter assistance

Schedule:

● Regular office hours

Work Location: In person

Job Types: Full-time, Permanent

Pay: ₹20, ₹60,624.37 per month

Work Location: In person



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