Implementation Analyst

Simplify complex data. Empower clients. Deliver results.

As an implementation analyst at Gallup, you'll partner with external clients and internal consultants to implement employee surveys and onboard organisations onto Gallup Access, our premier global analytics and advice platform. From kickoff calls to final deliverables, you'll play an integral part in maintaining Gallups reputation for data credibility and accurate reporting.

In this role, you'll be at the heart of helping organisations unlock the power of their people. If you love solving problems, working with data and helping clients succeed, apply today.

What You'll Do

• Implement client surveys in Gallup Access
• Consult with clients on how to organise their data for the survey implementation process
• Host training webinars and onboarding sessions to teach clients how to navigate Gallup Access and the multiple learning resources available to them
• Clean, validate and organise complex data files to guarantee high-quality deliverables
• Take ownership of the survey implementation process, troubleshoot operational and technical challenges, and problem solve with persistence
• Communicate client needs to our technology product teams to improve platform functionality
• Use Gallup resources, including ChatGPT, and your own critical thinking skills to work efficiently, find answers and create solutions
• Collaborate with consultants, analysts, project managers and technology teams across regions to meet deadlines and exceed client expectations

Who We Want

• Analytical thinkers who can easily develop formulas in Excel and are known for their logical and diagnostic mindset
• Sophisticated communicators who engage clients with professionalism — building trust and ensuring smooth collaboration across all levels of technical understanding
• Conscientious analysts with an eye for the smallest details and a talent for flawless execution, even with the most complex projects and datasets
• Process-oriented problem solvers who anticipate challenges, troubleshoot effectively and individualise solutions to each client's needs
• Adaptable achievers who prioritise multiple projects with minimal direction, adjust to accommodate unexpected changes and keep their projects on track
• Curious learners who actively explore new technical information and stay prepared for platform enhancements and process changes

What You Need

• Bachelor's degree required
• At least two years of experience training, teaching or onboarding customers required
• Expertise in Microsoft Excel, including creating formulas and analysing data, required
• Excellent communication skills in English (written and spoken) required 
• Eligibility to work in India required; this position is not eligible for employment visa sponsorship

What You'll Experience

• Mission-driven work: Make a meaningful difference in the world with your unique contributions, commitment to service and exceptional outcomes.
• An empowering culture: Collaborate with smart, passionate people who love what they do and welcome your ideas, perspectives and experiences.
• Learning and development: Grow in your career as we invest in what you do best, encourage curiosity and create an environment where it's safe — and expected — to challenge the status quo.
• Brand strength, startup energy: Thrive in an innovative environment backed by a trusted brand.
• A vibrant workplace: Enjoy working in our prestigious workspace in Mumbai's One World Center, with high-tech workspaces, professional concierge services, and proximity to dining and transportation options.

Learn more about life at Gallup.

Gallup offers a robust benefits package that includes competitive pay, medical and life insurance, a retirement savings program, an employee stock ownership program, mass transit reimbursement, family-building benefits, an employee assistance program, and various reimbursements and activities that enhance our associates' wellbeing.

Gallup is an equal opportunity employer. Employment decisions are based on qualifications and business needs. We value diversity and are committed to an inclusive workplace.

To review Gallup's Privacy Statement, please click this link: This privacy policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage and delete your information. Your application and the information you provide will be processed and stored in the United States.

Agencies: We are not partnering with agencies for this role, nor will we accept unsolicited résumés or be responsible for any fees or expenses related to such unsolicited résumés and/or applicants.