Digital User Experience Architect

1 week ago

India ORION SYSTEMS Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Overview

We are seeking a Digital User Experience Architect to help shape tools used by internal client-facing teams. These tools operate in complex enterprise environments and require thoughtful, scalable design solutions. Under the oversight of a Lead Digital Experience Architect, the role will sit within a cross-functional team, where responsibilities are fluid and evolving. The ideal candidate will bring awareness of product, service, and systems thinking, collaborative instincts, and hands-on experience using AI and emerging technologies to accelerate design and research workflows.

Key Responsibilities

  • Translate complex requirements, user stories, PoCs, and/or use cases into clear, intuitive experiences that enable internal teams to deliver high-quality services.
  • Collaborate with product managers, engineers, and stakeholders to define and deliver new tools from the ground up.
  • Rapidly explore and prototype new UX patterns and web experiences using both traditional methods and AI-powered design tools.
  • Design thoughtful, scalable UX solutions for complex B2B systems that support a range of personas and use cases.
  • Navigate ambiguity and help define the problem space through early discovery activities before jumping into solutions.
  • Create clear artifacts: journey maps, user flows, and task analysis that guide product decisions and support delivery.
  • Use research and analytics, including AI-assisted research synthesis and A/B testing, to inform design decisions and measure the impact of experience changes.
  • Partner with engineering teams to ensure high fidelity in implementation, paying close attention to performance and accessibility.
  • Identify and reduce complexity in existing tools, improving workflows through reusable patterns and design systems.
  • Support a collaborative team environment where non-designers actively contribute to design and research, providing guidance where needed.

Must-have skills

  • Proven experience designing for enterprise-grade digital products, ideally in B2B or professional services environments.
  • Strong foundation in user experience architecture, human-centered design, and digital product design.
  • Hands-on experience using AI-powered design and research tools, with the ability to integrate these into your workflow.
  • Ability to synthesize ambiguous inputs and technical constraints into coherent product experiences.
  • Working knowledge of accessibility standards (e.g., WCAG) and inclusive design practices.
  • Familiarity with iterative delivery models such as agile, Lean UX, design thinking, and design sprints, etc.

Desirable Skills

  • Experience working with internal tools and enterprise platforms (e.g., Figma, Miro, ServiceNow, SAP, Microsoft 365).
  • Familiarity with low-code/no-code platforms and designing within platform constraints.
  • Exposure to professional services, consulting, or B2B SaaS environments.

Mindset & Approach

  • Curious, collaborative, and flexible. Willing to work through ambiguity and shape loosely defined problems.
  • Comfortable sharing ownership of design activities across disciplines.
  • Continuously evolving your practice by learning new tools, methods, and approaches.
  • Passionate about designing experiences that help teams deliver better client outcomes.

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