Backend Process Manager

7 days ago

Noida HO Noida Uttar Pradesh, India Fairvalue Insuretech Pvt. Full time

Job Summary:

We are seeking a highly organized and analytical professional to join our team as Backend Manager – WIP (Work In Progress) Management. The ideal candidate will have a strong background in backend operations, MIS reporting, and data management within the insurance domain. The role involves overseeing WIP tracking, process optimization, team supervision, and coordination with cross-functional departments to ensure smooth operational flow and timely completion of tasks.

Key Responsibilities:

  • Manage and monitor Work In Progress (WIP) activities across various insurance processes to ensure timely completion and accuracy.
  • Oversee backend operations related to policy issuance, servicing, renewals, and data reconciliation.
  • Create, maintain, and analyze MIS reports, dashboards, and trackers to monitor performance and highlight process gaps.
  • Ensure data accuracy and timely submission of reports to management and stakeholders.
  • Collaborate with internal teams (operations, underwriting, finance, etc.) for smooth workflow and issue resolution.
  • Utilize Excel proficiency to prepare detailed reports, pivot tables, and automated trackers.
  • Identify process bottlenecks and implement improvements to enhance productivity and efficiency.
  • Maintain strong understanding of insurer systems, ensuring accurate data flow between internal systems and insurer platforms.
  • Ensure compliance with company policies, audit standards, and data protection guidelines.
  • Lead, mentor, and train backend team members to ensure adherence to SLA and quality benchmarks.
  • Support management in planning, forecasting, and process improvement initiatives.

Key Skills & Competencies:

  • Excellent proficiency in MS Excel (advanced formulas, pivot tables, dashboards, data analysis).
  • Strong knowledge of WIP management, MIS reporting, and backend operations.
  • Sound understanding of insurance domain processes and insurer systems (Life / General Insurance).
  • Analytical and problem-solving mindset with attention to detail.
  • Strong communication, coordination, and stakeholder management skills.
  • Ability to handle large datasets and meet strict timelines.
  • Team management and leadership abilities.

Qualifications & Experience:

  • Education: Graduate / Postgraduate in Commerce, Business Administration, Finance, or a related field.
  • Experience: 6–10 years of experience in backend operations, MIS, or WIP management within the insurance domain.
  • Industry Preference: Insurance / NBFC / Financial Services.

If Interested:

Please share your updated resume at with the subject line "Application – Backend Manager (WIP Management), Noida."

Job Type: Full-time

Pay: ₹9, ₹70,000.00 per month

Work Location: In person

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