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2 weeks ago
Job Summary Roles & Responsibilities
- Evaluate New Technologies: Stay up to date with emerging technologies and industry trends to continuously improve architectural practices.
- Culture of Continous Improvement: Foster a culture of continuous improvement by regularly reviewing processes and outcomes, implementing best practices, and encouraging innovation.
- Drive Innovation: Encourage and lead initiatives to explore and adopt new technologies that can improve the organization's capabilities.
- Ensure customer satisfaction by gathering feedback, addressing concerns, and implementing improvements based on customer input.
- Ensure delivery activities are aligned with the organization's strategic goals and contribute to overall business success.
- Establish quality standards, conduct regular audits, and ensure that deliverables meet predefined quality criteria.
- Select and implement appropriate tools and technologies to support efficient and effective delivery.
- Research and implement industry best practices, benchmark performance, and incorporate insights into delivery processes.
- Lead and mentor junior associates, providing guidance on technical expertise, processes, methodologies, assets and best practices
- Talent Acquisition: Identifying staffing needs, participating in the recruitment process, interviewing, and selecting suitable candidates.
- Upskill in a new tools and technologies through trainings, certifications
- Actively participate in creating training assets, functional repositories, case studies, and tech-specific assets
- Undertake technical training, enabling self to understand the application /system/product platforms thoroughly to enrich knowledge for delivery
- Attend necessary trainings and hands-on sessions to upgrade technical skills of trending technical tools/platform/product
- Minimizes user frustration, reducing support tickets.
- Keeps the product ahead of competitors and aligned with user expectations.
- Learn and apply existing design systems and guidelines.
- Revise designs based on feedback from peers and stakeholders.
- Drive design solutions that balance user needs, business goals, and technical constraints.
- Plan and execute more complex user research initiatives independently.
- Develop interactive prototypes and test them with users.
- Analyze and apply user data to improve designs (e.g., usability scores, click-through rates).
- Lead design workshops and collaborate actively with stakeholders.
- Provide guidance to entry-level designers/researchers.
- Work closely with product teams in Agile environments, ensuring UX considerations are embedded in the workflow.
- Guide teams in design thinking methodologies and best practices.
- Design Tools : Used for wireframing, prototyping, and creating high-fidelity UI designs.
- Research Tools: Used for gathering and analyzing user insights.
- Collaboration and Handoff Tools: Facilitate teamwork and developer handoff.
- Prototyping and Interaction Design Tools: For building and testing interactive prototypes.
- Analytics and Performance Monitoring Tools : Track user behavior and measure product performance.
- Accessibility Tools: Ensure compliance with accessibility standards (e.g., WCAG).
- Development and Code Tools: For prototyping and testing designs with code.
- Design Systems and Libraries: Maintain consistency across products.
- Usability Testing Tools: Test product usability with real users.
- Emerging Technologies: Tools for advanced UX workflows.
