Senior Manager, QA

4 days ago

Mumbai, Maharashtra, India Pfizer Full time

ROLE SUMMARY

The Senior Manager, QA / User Testing will lead the strategic planning, execution, and continuous improvement of user testing initiatives within the AI Accelerator team. This role is pivotal in ensuring that AI-driven solutions meet the highest standards of quality, usability, and compliance

ROLE RESPONSIBILITIES

Strategic Leadership & Planning

  • Define and implement the QA and user testing strategy for AI-enabled products and platforms.

  • Collaborate with cross-functional teams (Product, Engineering, Data Science, Regulatory, and Commercial) to align testing objectives with business goals.

  • Champion a user-centric approach to quality assurance, ensuring solutions meet real-world needs and regulatory standards.

Test Management & Execution

  • Lead the design and execution of end-to-end user testing plans, including functional, usability, performance, and regression testing.

  • Develop and maintain test cases, scripts, and automation frameworks tailored to AI/ML models and digital health applications.

  • Oversee test environments, data sets, and tools to ensure robust and repeatable testing processes.

AI-Specific Quality Assurance

  • Collaborate with data science and engineering teams to validate AI model outputs, fairness, explainability, and performance.

  • Implement testing protocols for model drift, bias detection, and real-world validation.

  • Ensure traceability and auditability of AI decisions in compliance with healthcare regulations (e.g., FDA, ANVISA, COFEPRIS).

 Stakeholder Engagement & Communication

  • Act as the primary QA liaison for internal and external stakeholders, including regulatory bodies, commercial teams, and technology partners.

  • Present testing outcomes, risk assessments, and mitigation strategies to senior leadership.

  • Facilitate user feedback loops to inform iterative development and model refinement.

Governance & Compliance

  • Ensure all testing activities adhere to internal quality standards, data privacy regulations (e.g., HIPAA, GDPR), and local market requirements.

  • Maintain documentation and evidence for audits, inspections, and regulatory submissions.

  • Support pharmacovigilance and safety teams in validating AI tools used in clinical and commercial settings.

BASIC QUALIFICATIONS

  • Bachelor's or Master's with 7+ years' experience in QA, Software testing, or Digital Product Validation, with at least 3 years in a leadership role.

  • Experience in AI/ML product testing, preferably in healthcare or life sciences.

  • Strong understanding of regulatory frameworks (FDA, EMA, ANVISA, COFEPRIS).

  • Proficiency in test automation tools (e.g., Selenium, JUnit, Postman) and QA methodologies.

  • Excellent communication, stakeholder management, and analytical skills.

  • Fluency in English

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

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