Front Office Executive

1 week ago

Phadamchen Sikkim, India Voyage hospitality Full time ₹ 1,20,000 - ₹ 1,80,000 per year

The Front Office Executive is the first point of contact for guests and plays a crucial role in creating a welcoming and professional experience. This position is responsible for handling check-ins, check-outs, reservations, guest inquiries, and ensuring smooth front office operations while maintaining high standards of customer service.

Key Responsibilities

  • Welcome guests warmly and professionally upon arrival, ensuring a smooth check-in process.
  • Handle guest check-outs efficiently, preparing bills and processing payments accurately.
  • Manage reservations, cancellations, and modifications via telephone, email, and in-person requests.
  • Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled.
  • Maintain accurate records of guest information, bookings, and financial transactions.
  • Handle guest complaints, requests, and inquiries promptly and professionally.
  • Monitor lobby area to ensure cleanliness and a welcoming atmosphere at all times.
  • Upsell hotel services and amenities to maximize revenue opportunities.
  • Ensure compliance with hotel policies, procedures, and brand standards.
  • Prepare daily front office reports and handover notes for smooth shift transitions.

Job Types: Full-time, Permanent

Pay: ₹13, ₹15,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Phadamchen, Sikkim: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Front desk: 4 years (Required)
  • Front Office Executive: 2 years (Required)

Language:

  • English (Required)
  • Hindi (Required)
  • Assamese (Preferred)

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)
  • Overnight Shift (Required)

Work Location: In person

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