Associate IT Admin

4 days ago


Gurugram Mohali, India Pearce Services Global Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Pearce Services Global Pvt Ltd is a forward-thinking organization committed to providing innovative solutions and exceptional support to employees and customers worldwide. As an Associate IT Admin, you will play a crucial role in ensuring business continuity by managing IT infrastructure, implementing security best practices, and enabling seamless technology operations across the organization.

Key Responsibilities

Technical Support

  • Provide first-level support for employees on hardware, software, and basic networking issues.
  • Troubleshoot and resolve common desktop, laptop, and printer problems.
  • Support users with password resets, email access, and MS Office/O365 tools.

System & Network Assistance

  • Assist in installing and configuring operating systems and applications.
  • Support setup of user accounts, access permissions, and hardware.
  • Help maintain basic network connectivity (Wi-Fi, VPN, LAN troubleshooting).

IT Asset & Documentation Management

  • Maintain IT asset inventory (laptops, peripherals, licenses).
  • Log and track issues using the IT help desk/ticketing system.
  • Document troubleshooting steps and solutions for knowledge sharing.

Learning & Collaboration

  • Work closely with senior IT staff on projects and system upgrades.
  • Gain exposure to cloud platforms (Microsoft Azure, O365) and cybersecurity tools.
  • Participate in IT training programs to build technical and professional skills.

Required Qualifications & Skills

  • Education: Diploma/Graduate in IT, Computer Science, or related field (or equivalent training).
  • Experience: 02 years in IT support, help desk, or internship experience.
  • Basic understanding of Windows operating systems and MS Office applications.
  • Familiarity with networking fundamentals (IP, DNS, VPN, Wi-Fi).
  • Strong troubleshooting and problem-solving mindset.
  • Good communication and interpersonal skills.
  • Willingness to learn and adapt in a fast-paced IT environment.

Preferred (Nice to Have)

  • Knowledge of Microsoft O365, Azure AD, or any MDM solution.
  • Exposure to help desk ticketing tools (JIRA, ServiceNow, Freshservice, etc.).
  • Awareness of cybersecurity best practices.
  • Interest in certifications (CompTIA A+, Microsoft Fundamentals, CCNA, etc.).

What We Offer

  • Hybrid work model with flexible shifts.
  • Mentorship and on-the-job training from senior IT staff.
  • Certification sponsorship and professional development opportunities.
  • Health insurance and employee wellness benefits.
  • A supportive and collaborative workplace to kickstart your IT career.

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