
Associate IT Admin
2 days ago
Pearce Services Global Pvt Ltd is a forward-thinking organization committed to providing innovative solutions and exceptional support to employees and customers worldwide. As an Associate IT Admin, you will play a crucial role in ensuring business continuity by managing IT infrastructure, implementing security best practices, and enabling seamless technology operations across the organization.
Key Responsibilities
Technical Support
- Provide first-level support for employees on hardware, software, and basic networking issues.
- Troubleshoot and resolve common desktop, laptop, and printer problems.
- Support users with password resets, email access, and MS Office/O365 tools.
System & Network Assistance
- Assist in installing and configuring operating systems and applications.
- Support setup of user accounts, access permissions, and hardware.
- Help maintain basic network connectivity (Wi-Fi, VPN, LAN troubleshooting).
IT Asset & Documentation Management
- Maintain IT asset inventory (laptops, peripherals, licenses).
- Log and track issues using the IT help desk/ticketing system.
- Document troubleshooting steps and solutions for knowledge sharing.
Learning & Collaboration
- Work closely with senior IT staff on projects and system upgrades.
- Gain exposure to cloud platforms (Microsoft Azure, O365) and cybersecurity tools.
- Participate in IT training programs to build technical and professional skills.
Required Qualifications & Skills
- Education: Diploma/Graduate in IT, Computer Science, or related field (or equivalent training).
- Experience: 02 years in IT support, help desk, or internship experience.
- Basic understanding of Windows operating systems and MS Office applications.
- Familiarity with networking fundamentals (IP, DNS, VPN, Wi-Fi).
- Strong troubleshooting and problem-solving mindset.
- Good communication and interpersonal skills.
- Willingness to learn and adapt in a fast-paced IT environment.
Preferred (Nice to Have)
- Knowledge of Microsoft O365, Azure AD, or any MDM solution.
- Exposure to help desk ticketing tools (JIRA, ServiceNow, Freshservice, etc.).
- Awareness of cybersecurity best practices.
- Interest in certifications (CompTIA A+, Microsoft Fundamentals, CCNA, etc.).
What We Offer
- Hybrid work model with flexible shifts.
- Mentorship and on-the-job training from senior IT staff.
- Certification sponsorship and professional development opportunities.
- Health insurance and employee wellness benefits.
- A supportive and collaborative workplace to kickstart your IT career.
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